Experienced Customer Service Specialist/Call Center Representative – Global Car Rental Experience

At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and retention. As a Customer Service Specialist/Call Center Representative, you'll play a critical role in shaping the car rental experience for customers worldwide. If you're a customer-focused individual with a passion for problem-solving and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of car rental services, with a global presence and a commitment to excellence. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist/Call Center Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Customer Service Specialist/Call Center Representative, you'll be responsible for:

• Delivering outstanding customer service to drive loyalty and retention
• Resolving customer inquiries and problems through effective interaction and negotiation
• Providing accurate rental terms and conditions, including pre and post rental transactions, loyalty programs, and negotiation guidelines
• Accurately entering required data into various arenaflex systems for tracking, reporting, and retention of customer records
• Meeting specific metrics and goals in a performance-driven function, including high customer satisfaction scores and negotiating and overcoming objections
• Participating in special projects and conducting various other duties as required or assigned

Supervisory Responsibilities

This position does not have formal supervision responsibilities.

What We're Looking For

We're seeking a highly motivated and customer-focused individual with:

• A high school diploma or associate's degree
• Three years of related job experience in a fast-paced customer service position
• Local residency within 50 miles of the Tulsa Contact Center Office
• Excellent analytical and mathematical skills, attention to detail, and ability to work independently and in teams
• Strong leadership, decision-making, and problem-solving skills
• Strong analytical and organizational skills
• Ability to handle complex customer issues while maintaining a positive attitude
• Excellent verbal and written English communication skills and active listening
• Active participation in virtual training sessions
• Advanced PC skills using MS Outlook, MS Office, and multiple internal systems for case management, reservations, etc.
• Ability to demonstrate strong initiative to exceed expectations
• Regular and punctual attendance
• For work-from-home (WFH) roles, previous WFH experience is preferred

Work Environment and Culture

As a Customer Service Specialist/Call Center Representative, you'll be working in a fast-paced, dynamic environment that's passionate about delivering exceptional customer experiences. Our team is dedicated to excellence, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.

Compensation and Benefits

We offer a competitive salary of $16.50 hourly, as well as bonus potential and comprehensive benefits, including:

• Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D
• PTO and 401K Savings Plan with company match of 6%
• Opportunities for career growth and development

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and a knack for building strong relationships, we want to hear from you. Apply now to join our team and be part of shaping the car rental experience for customers worldwide.

Equal Opportunity Employer

arenaflex is an equal opportunity employer – M/F/Veterans/Disabled.

Job Posting Information

This job posting is anticipated to remain open until June 6th, 2025. The compensation and benefits information is accurate as of the date of this posting, and the company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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