Experienced Full Stack Customer Service Representative – B2B Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Associate Customer Service Representative, you'll play a vital role in providing world-class support to domestic, international, wholesale, retail, and eCommerce customers. If you're passionate about problem-solving, have a knack for communication, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower individuals to live gracious, healthy, and sustainable lives. With a global presence and a diverse team of over 30,000 bold leaders, we're driving meaningful change in the industry. Our commitment to innovation, inclusivity, and customer satisfaction has earned us a reputation as a trusted partner in the market.
Job Summary
As an Associate Customer Service Representative, you'll be the primary point of contact for customers, handling inquiries via phone and email, and resolving issues in a timely and professional manner. You'll work closely with our team to ensure seamless communication, efficient order management, and exceptional customer experiences. If you're a proactive problem-solver with a passion for delivering world-class service, we encourage you to apply!
Key Responsibilities
* Customer Support: Manage customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
- Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, and more.
- Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
- Self-Service Tools: Gain knowledge, advocate, and promote self-service tools, including KCIC, SharePoint, and EDI, to empower customer autonomy.
- Customer Experience: Drive first contact resolution, prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
- Project Support: As assigned by Supervisor/Team Leader, focus on process improvement, cost reduction, and customer experience improvement initiatives.
- Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.
Skills and Requirements
* Education: High school diploma or GED required; associate or bachelor's degree preferred.
- Experience: A minimum of two years' total work experience is required, with 1+ years' experience in Customer Service.
- Microsoft Excel: Experience in Microsoft Excel for business solutions, including data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
- Microsoft Office Suite: Proficiency in the broader Microsoft Office Suite.
- Problem-Solving: A proactive approach to problem-solving and resolution, using trended data to perform root cause analysis and derive actions.
- Brand Ambassador Program: Completion of internal Brand Ambassador Program within the first year of employment.
- Language: Proficiency in French is considered a plus but is not a requirement for this role.
Remote Work Requirements
* Internet: Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial-up, satellite, or cellular internet is not acceptable and cannot be used with arenaflex systems.
- Workspace: A separate confidential and distraction-free workspace with no background noises.
- Availability: Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
- Schedule: Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM.
Why Choose arenaflex?
We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
arenaflex is an equal opportunity/affirmative action employer. It is our policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact us.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to hearing from you! Apply for this job