Senior Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're passionate about transforming the way people experience healthcare. As a leading health solutions company, we're dedicated to creating a world of health around every consumer, and we're seeking talented individuals to join our team of purpose-driven colleagues. As a Senior Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional service to our customers, addressing their inquiries, and resolving their concerns in a timely and compassionate manner. If you're a customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading health solutions company that reaches millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. We're committed to creating a world of health around every consumer, where people can access care when, where, and how they choose. Our mission is to transform healthcare by delivering more connected, more convenient, and more compassionate experiences.

Job Summary

We're seeking experienced Senior Customer Service Representatives to join our team in a permanent work-from-home role. As a Senior Customer Service Representative, you'll be responsible for handling customer service inquiries via telephone, internet, or written correspondence. You'll work closely with our team to maintain high levels of customer satisfaction, address problems, and provide solutions to our customers' needs.

Key Responsibilities

* Handle incoming calls from customers and providers regarding claims status, benefits, and eligibility, PPO participation, and other related inquiries

• Maintain department-established performance metrics at a meets or exceeds expectations level
• Work together as a team to apply the arenaflex Core Values in day-to-day operations
• Create a Differentiated Service Experience for our customers
• Demonstrate Service Discipline and handle Service Challenges effectively
• Provide Solutions to Constituent Needs and work across boundaries to resolve issues

Required Qualifications

* 1+ years of customer service experience

• Experience in a metric-based environment
• Proficiency with the full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate with customers and colleagues

Preferred Qualifications

* Experience working in a call center environment

• Medical terminology/insurance experience
• Results-oriented and self-motivated
• Experience working remotely
• Education: High School diploma, G.E.D., or equivalent experience

Anticipated Weekly Hours

* 40 hours per week

Time Type

* Full-time

Pay Range

* The typical pay range for this role is $18.50 - $42.35 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Our People Fuel Our Future

At arenaflex, we believe that our people are our greatest asset. We're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity, diversity, and respect.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits, which includes:

• Affordable medical plan options
• A 401(k) plan with matching company contributions
• An employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
• Confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

For more information, visit [https://jobs.arenaflex.com/us/en/benefits](https://jobs.arenaflex.com/us/en/benefits).

How to Apply

This job does not have an application deadline, as arenaflex accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply to this job Apply to this job We're excited to hear from you and look forward to reviewing your application. Thank you for considering a career at arenaflex! Apply for this job