Experienced Customer Service Agent – Dallas
Join arenaflex, a leading pharmaceutical company, in its mission to improve the health and quality of life of patients by finding solutions to treat specific patient populations. As an Experienced Customer Service Agent, you will play a vital role in providing exceptional customer service, resulting in successful interactions with patients. This is a remote-based position, but candidates must reside in the Dallas metro area.
About arenaflex
arenaflex is the local affiliate of the Italian-based pharmaceutical company, arenaflex. With a presence in 90 countries, arenaflex is a leading Italian pharmaceutical company focused on prescription drugs, over-the-counter (OTC) and nutraceutical products. Our main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio, and bring new products into the US market.
Key Responsibilities
As an Experienced Customer Service Agent, you will be responsible for:
- Achieving daily inbound and outbound call requirements based on team expectations
- Responding to inbound and outbound calls in accordance with company standards – courteously and professionally
- Asking appropriate questions and listening actively while documenting required information in computer systems
- Establishing rapport and building trust while assisting patients
- Identifying patient needs quickly and accurately
- Using services and available resources to convert inquiry calls to new customers
- Escalating issues as necessary
- Consistently meeting monthly KPI objectives and Fill goals
- Meeting dialogue requirements according to Quality Assurance guidelines
- Demonstrating regular and reliable attendance
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Experience & Qualifications
To be successful in this role, you will need:
- A High School diploma or equivalent
- 1-2 years of customer service and sales experience (such as personal banking, real estate, or a combination of retail sales, restaurant, and other business experience)
- 1-3 years of call center experience, preferably in a service/sales-oriented environment
- Consistent demonstration and embodiment of our Corporate Beliefs: Passion for Innovation; Think Big, Act Small; Learn to Dare; and Teams Build the Future
- Bi-lingual in Spanish desired
- Healthcare or pharmacy experience desirable
- Evident work ethic; ability to prioritize tasks, meet deadlines, and work independently in a fast-paced remote environment
- Ability to work under pressure
- Excellent organizational, time management, and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Familiarity with computer and Window PC applications, including the ability to navigate and learn new and complex computer system applications
- Proficient with Microsoft Office Suite (intermediate Word, Excel, PowerPoint, and Outlook)
- Business process, problem identification, analysis, and resolution management skills
Skills & Competencies
To succeed in this role, you will need to possess:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Excellent problem-solving and analytical skills
- Ability to prioritize tasks and meet deadlines
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Familiarity with computer and Window PC applications
- Proficient with Microsoft Office Suite
Career Growth Opportunities & Learning Benefits
arenaflex is committed to the growth and development of its employees. As an Experienced Customer Service Agent, you will have opportunities to:
- Develop your skills and knowledge in customer service and sales
- Work with a dynamic and supportive team
- Participate in training and development programs
- Take on new challenges and responsibilities
- Contribute to the success of arenaflex
Work Environment & Company Culture
arenaflex is a remote-based company, but candidates must reside in the Dallas metro area. Our company culture is built on the following values:
- Passion for Innovation
- Think Big, Act Small
- Learn to Dare
- Teams Build the Future
Compensation, Perks, & Benefits
arenaflex offers a competitive hourly salary, monthly bonus structure, and comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off
- Tuition reimbursement
- Opportunities for career growth and development
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). Apply for this job