Experienced Customer Service Representative I, Medical Billing – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that prioritize patient satisfaction and well-being. As a key member of our Patient Business Services (PBS) team, you'll play a vital role in ensuring that our patients receive exceptional customer service, from resolving billing issues to providing timely and accurate follow-up on complaints and general inquiries. If you're passionate about delivering outstanding patient experiences and possess excellent communication and problem-solving skills, we encourage you to join our team as an Experienced Customer Service Representative I, Medical Billing.

Job Summary:

As an Experienced Customer Service Representative I, Medical Billing, you'll be responsible for providing top-notch customer service to patients, families, and healthcare providers, ensuring that their concerns are addressed promptly and professionally. You'll work closely with our PBS team to resolve billing issues, set up payment plans, and respond to complaints in a timely and accurate manner. Your exceptional communication and interpersonal skills will enable you to build strong relationships with internal and external customers, while your attention to detail and organizational abilities will ensure that all interactions are thoroughly documented and reported.

Key Responsibilities:

• Provide exceptional customer service to patients, families, and healthcare providers, ensuring that their concerns are addressed promptly and professionally.

• Resolve billing issues, including setting up payment plans and responding to complaints in a timely and accurate manner.
• Document and report all customer interactions, including complaints, problems, and general inquiries, in accordance with arenaflex policies and procedures.
• Track trends of customer service encounters and recommend resolutions to supervisor; escalate issues as needed.
• Perform communication and follow-up processes related to customer service, ensuring that activities are submitted timely, tracked, trended, and reported.
• Maintain working knowledge of applicable Federal, State, and local laws and arenaflex policies and compliance.
• Collaborate with the PBS team to ensure seamless communication and resolution of customer service issues.

Essential Qualifications:

• High school diploma or Associate's degree in Accounting or Business Administration or related field.

• At least one (1) year of experience with revenue cycle functions and systems in a hospital/clinic, health insurance, managed care, or other healthcare financial setting, or an equivalent combination of education and experience.
• Previous service/call center experience handling customer inquiries.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills to interact with internal and external customers and interpret customer requirements.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently and operate keyboard and telephone effectively.
• Basic understanding of Microsoft Office (Outlook, Word, PowerPoint, Excel).

Preferred Qualifications:

• Experience in a complex, multi-site environment.

• Completion of regulatory/mandatory certifications and skills validation competencies.
• Comfortable operating in a collaborative, shared leadership environment.
• Personal presence characterized by honesty, integrity, and caring.

Skills and Competencies:

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Attention to detail and organizational abilities.
• Time management and prioritization skills.
• Basic understanding of Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Familiarity with revenue cycle functions and systems.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, Medical Billing, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Collaborative and supportive work environment that encourages growth and learning.
• Opportunities for advancement and career progression within the organization.
• Competitive compensation and benefits package.
• Recognition and rewards for outstanding performance and contributions to the team.

Work Environment and Company Culture:

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and inclusive, with a strong focus on teamwork and communication. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the principles of honesty, integrity, and caring, and we're committed to making a positive impact in the communities we serve.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health insurance and wellness programs.
• Retirement savings plan and matching contributions.
• Paid time off and holidays.
• Flexible work arrangements and remote work options.
• Professional development opportunities and training programs.
• Recognition and rewards for outstanding performance and contributions to the team.

How to Apply:

If you're passionate about delivering exceptional patient experiences and possess the skills and qualifications outlined above, we encourage you to apply for the Experienced Customer Service Representative I, Medical Billing position at arenaflex. Please submit your application, including your resume and cover letter, through our website or by clicking on the "Apply Now" button below.

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