Experienced Medical Billing Call Center Customer Service Representative – Remote Opportunity at arenaflex

Job Title:

Experienced Medical Billing Call Center Customer Service Representative – Remote Opportunity at arenaflex

Job Summary:

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in medical billing and revenue cycle functions? If so, we invite you to join our arenaflex team as a Medical Billing Call Center Customer Service Representative. In this role, you will be responsible for providing top-notch customer service to patients, resolving billing issues, and ensuring timely and accurate follow-up on customer complaints and inquiries. As a remote worker, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

About arenaflex:

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our mission is to deliver compassionate, person-centered care that honors the dignity of every individual. We are committed to creating a work environment that values diversity, inclusivity, and teamwork. As a remote employee, you will be part of a collaborative and shared leadership environment that encourages growth, learning, and innovation.

Responsibilities:

As a Medical Billing Call Center Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service to patients, resolving billing issues, and ensuring timely and accurate follow-up on customer complaints and inquiries
• Handling various self-pay and insurance billing and collection inquiries, requests, and related functions as part of the revenue cycle process
• Assisting patients in the resolution of billing issues, including setting up payment plans and responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner
• Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate systems
• Tracking trends of customer service encounters and recommending resolutions of issues and findings for the supervisor
• Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service
• Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders
• Performing other duties as needed and assigned by the supervisor

Requirements:

To be successful in this role, you will need:

• High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting
• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
• Excellent verbal and written communication skills and organizational abilities
• Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs
• Accuracy, attention to detail, and time management skills
• Ability to work independently and operate keyboard and telephone effectively
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
• Must be comfortable operating in a collaborative, shared leadership environment
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex

Physical and Mental Requirements and Working Conditions:

This position operates in a typical office environment. The area is well lit, temperature controlled, and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in-person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time, and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Our Commitment:

At arenaflex, we are committed to creating a work environment that values diversity, inclusivity, and teamwork. We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a pay range of $19.2123-$28.8184 per hour. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website or by clicking on the link below. Apply to this job We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job