Virtual Assistant for Customer Care & Member Engagement in Health & Fitness at arenaflex

Job Summary:

Join arenaflex, a dynamic and supportive community-driven gym, as a Virtual Assistant for Customer Care & Member Engagement. As a key member of our team, you will play a vital role in helping our members achieve their health and fitness goals through personalized coaching, support, and engagement. If you're a highly organized, detail-focused individual with a passion for health and wellness, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a small, independent gym based in the UK, dedicated to empowering our community to get stronger, healthier, and more consistent through personalized coaching and support. Our focus on results, accountability, and care sets us apart from traditional gyms, and we're committed to creating a close-knit community that feels like a second family. As a Virtual Assistant, you'll be an integral part of this community, helping our members stay engaged, motivated, and on track with their fitness goals.

Responsibilities:

As a Virtual Assistant for Customer Care & Member Engagement, your primary responsibilities will include:

Tracking Member Attendance:

Utilize Trainerize to track member attendance weekly, ensuring accurate records and identifying any discrepancies between paid plans and actual attendance.

Attendance Reporting:

Compare attendance records with paid plans, identify mismatches, and report any discrepancies to the team.

Friendly Check-Ins:

Message members who haven't attended any sessions that week using a provided template, helping to re-engage them with our community.

Monthly Attendance Summary:

Prepare a basic monthly attendance summary for internal use, providing valuable insights into member engagement and attendance patterns.

Community Engagement:

Post one engaging message weekly in our Grit Community Group, fostering a sense of community and encouraging members to share their progress and experiences.

Retention Support:

Check in with inactive members, offering support and encouragement to help them get back on track with their fitness goals.

Data Management:

Keep client data and progress logs organized and updated, ensuring accurate records and seamless communication with our team.

Requirements:

To succeed in this role, you'll need:

Experience with Trainerize:

Essential experience using Trainerize software, with a strong understanding of its features and functionality.

Excellent Communication Skills:

Excellent written communication and a friendly, professional tone, with the ability to craft engaging messages and updates.

Attention to Detail:

Strong attention to detail and accuracy, with a focus on maintaining accurate records and identifying discrepancies.

Organizational Skills:

Organized and self-motivated, with the ability to follow weekly routines and meet deadlines.

Interest in Health & Wellness:

A genuine interest in fitness, health, or wellness, with a passion for supporting others in achieving their goals.

Customer Service Experience:

Previous experience in customer service or virtual assistant roles, with a strong understanding of the importance of excellent customer care.

Role Details:

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Approximate Hours:

10 hours per month (2-3 hours per week) to start, with potential to increase hours and responsibility over time.

Flexible Working Hours:

Flexible working hours, with some tasks requiring completion by Friday evening (UK time).

Remote/Freelance Position:

A remote/freelance position with room to grow and develop your skills and expertise.

Why Join arenaflex?

As a Virtual Assistant for Customer Care & Member Engagement at arenaflex, you'll enjoy:

Opportunities for Growth:

Potential to increase hours and responsibility over time, with opportunities for career growth and development.

Flexible Working Arrangements:

Flexible working hours and a remote/freelance position, allowing you to balance your work and personal life.

Supportive Team Environment:

A close-knit community-driven gym with a supportive team environment, where you'll feel valued and appreciated.

Opportunities for Learning:

Opportunities to learn and develop your skills in areas such as customer care, community engagement, and health and wellness.

How to Apply:

If you're a highly organized, detail-focused individual with a passion for health and wellness, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job