Associate Director, Customer and Product Insights – Unlocking Business Growth through Data-Driven Insights

At arenaflex, we're on a mission to revolutionize the way we understand our customers and drive business growth through data-driven insights. As an Associate Director of Customer and Product Insights, you'll play a pivotal role in shaping our research roadmap, leading a high-performing team, and collaborating with cross-functional teams to inform business decisions. If you're a seasoned researcher with a passion for storytelling and a knack for synthesizing complex data, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences and driving business growth through cutting-edge research and insights. Our team of experts is passionate about staying ahead of the curve, and we're committed to fostering a culture of innovation, collaboration, and continuous learning. As an Associate Director of Customer and Product Insights, you'll be part of a dynamic team that's shaping the future of our industry.

Key Responsibilities

As an Associate Director of Customer and Product Insights, you'll be responsible for:

• Defining and prioritizing the research roadmap in collaboration with brand and product team leaders to ensure alignment with business objectives
• Managing, mentoring, and coaching direct reports focused on specific work streams to ensure high-quality insights work and team growth
• Conducting hands-on research and storytelling during team growth stages as needed to drive business impact
• Overseeing vendor partnerships to leverage quality research methods and manage research budgets efficiently
• Collaborating with Marketing Insights leads to build an integrated understanding of customers and market dynamics
• Forging relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and operational efficiencies
• Representing customer insights in leadership forums to inform decision-making and action planning
• Providing regular feedback, coaching, and direction to team members to ensure they meet expectations and drive business objectives
• Promoting engagement with business senior leadership as consumer champions

Requirements

To succeed in this role, you'll need:

• Eight or more years of relevant experience in marketing, customer experience, or user experience research
• Experience designing qualitative and quantitative research programs to address business needs
• Strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis
• Experience with qualitative research methods including focus groups, in-depth interviews, and ethnography
• Ability to synthesize data from multiple sources and translate findings into actionable insights

Nice-to-Haves

While not essential, the following experience would be a plus:

• Four or more years of experience managing a team of three or more people
• Experience providing insights for value proposition development
• Experience leveraging secondary data and trends to provide business context
• Ability to present insights in a compelling narrative to senior leadership
• Strong business acumen and understanding of the telecom industry

Benefits

As an Associate Director of Customer and Product Insights at arenaflex, you'll enjoy:

• Work from home flexibility with assigned office days to balance your work and personal life
• Professional development opportunities to help you grow and advance in your career
• Access to a diverse portfolio of brands and products to stay at the forefront of industry trends and innovations

What We Offer

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we're dedicated to helping our employees grow and thrive in their careers. As an Associate Director of Customer and Product Insights, you'll be part of a dynamic team that's shaping the future of our industry, and you'll have the opportunity to:

• Work with a talented team of researchers, analysts, and industry experts to drive business growth and innovation
• Collaborate with cross-functional teams to inform business decisions and drive strategic initiatives
• Develop and implement research programs that address business needs and drive business impact
• Present insights and recommendations to senior leadership and stakeholders
• Stay at the forefront of industry trends and innovations through access to a diverse portfolio of brands and products

How to Apply

If you're a seasoned researcher with a passion for storytelling and a knack for synthesizing complex data, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're dedicated to fostering a culture of collaboration, innovation, and continuous learning. Apply for this job