Experienced Customer Service Specialist – Supply Chain Relationship Management

Are you passionate about delivering exceptional customer service and thrive in a fast-paced, dynamic environment? Do you have a strong background in supply chain management and a keen eye for detail? If so, we invite you to join arenaflex, a leading global food company, as an Experienced Customer Service Specialist – Supply Chain Relationship Management. In this exciting role, you will be at the forefront of managing arenaflex's supply chain relationships with valued customers, ensuring smooth order management, swift issue resolution, and punctual delivery and accurate invoicing.

About arenaflex

arenaflex is a global food company that is committed to a healthier and responsible food for all. Our mission, "For All, For Good," reflects our dedication to building a profitable and sustainable business model that puts consumers and responsibility at the heart of our decision-making process. With a diverse portfolio of global brands, including The Laughing Cow, Kiri, Mini Babybel, Leerdammer, Boursin, Kaukauna, Merkts, and Price's, we continue to reinvent our brands to offer healthier and responsible fruit and dairy snacks to all consumers.

About the Role

As an Experienced Customer Service Specialist – Supply Chain Relationship Management, you will be responsible for managing all aspects of supply chain relationships with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues that may arise from the time the order is placed through on-time delivery and invoicing of the purchase order. You will establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT.

Key Responsibilities:

* Manage all aspects of supply chain relationships with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues that may arise from the time the order is placed through on-time delivery and invoicing of the purchase order.

• Establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT.
• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts.
• Proactively identify order trends and patterns that will drive efficiency for customers and arenaflex.
• Audit pricing on customer orders to ensure it is aligned with arenaflex's SAP system, working with RSM, Brokers, and Finance to correct discrepancies.
• Process customer orders, including sample requests, donation orders, and return orders.
• Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries.
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP.
• Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce.

Qualifications and Competencies:

* REQUIRED 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics.

• A bachelor's degree is preferred, and additional experience will be considered in place of a degree.
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint, is required.
• Strong communication, interpersonal, and collaboration skills are essential, along with the ability to establish and maintain positive business relationships.
• Additionally, the candidate should possess strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development.

Performance Expectations:

* Quality, accuracy, timeliness, reliability, and thoroughness of work performed.

• Ability to gain the trust and respect of management, coworkers, and brokers.
• Maintain the integrity of confidential business and product information.
• Ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department.

Working Conditions:

* This job is fully remote, with hours of work generally during regular business hours with at least 40 hours a week. At times, there may be some variation in work hours due to special projects, deadlines, and other concerns.

Relationships:

* Will have strong relationships with Logistics, Purchasing, Inventory, Finance, and other Supply Chain individuals.

Salary and Benefits:

* Salary: $65,000 - $75,000 with 5% bonus.

• arenaflex is an equal employment opportunity employer and offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Why Join arenaflex?

* arenaflex is a global leader in the food industry, with a diverse portfolio of brands and a commitment to sustainability and social responsibility.

• We offer a dynamic and fast-paced work environment, with opportunities for career growth and professional development.
• Our team is passionate about delivering exceptional customer service and making a positive impact on our customers and the communities we serve.

How to Apply:

If you are a motivated and customer-focused individual with a strong background in supply chain management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Accommodations:

If you require accommodations or assistance in using our website, please contact our HR department at [insert contact information]. Apply for this job