Customer Success Network Engineer

OPPLANE Inc. is seeking a highly skilled and experienced Customer Success Network Engineer specializing in Networking with a focus on Transport connectivity and Networking Products. As a key member of our team, you will have the responsibility as Client-facing Customer Success Network Engineer (CSE) to provide day-to-day support to various clients on multiple scenarios such as:

- Transport and Routing support when deploying products on Client Environment.

- Support on WAN technologies such as SD-WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc etc.

- Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions)

- Handson on Packaging solutions supporting OSP(Open Stack Platform - Heat/Hot Templates) and other cloud based platforms.

About role

- Network infrastructure as code with Python, Ansible and Terraform.

- Network Management, Product deployment on Client Environment with transport, CSE for clients.

- The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs.

- Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks, Candidates should be adept with network diagnostic, monitoring, and analysis tools.

- They must demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently.

- Strong problem-solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively.

- Additionally, the candidate should be capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently.

Qualifications

- Bachelors in Computer Science, Information Technology or equivalent industry experience.

- Classic Network Engineering experience.

- Good to have Understanding of MPN (mobile Private Networks)

- Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols.

- Cloud networking experience on various cloud platforms.

- Understanding of fundamental concepts in OSP (Open Stack Orchestration Platform) as well as relevant experience

- Understanding of fundamental concepts in Kubernetes (K8S), WebScale etc. is a huge plus.

- Infrastructure as code experience

- Experience with Git and GitHub

- Experience with Linux shell and Python

- Experience with Ansible.

- Able to work well under pressure, multi-task, prioritize, and manage time effectively.

- Exceptional ability and solid desire to learn new skills

- Additionally, it would be beneficial if you have:

- Holding Linux certification

- Holding CCNA or CCNP certification

- Hands-on experience with Software Defined Networking and distributed systems.

- Familiarity with overlays and tunneling technologies.

- Proven track record of success in a collaborative team environment, particularly in startup settings.

- Prior working experience on one or more Cloud Service Providers (AWS, Azure, GCP, OCI, Alibaba cloud, etc.) is a plus

Nice to have

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Security-First Mindset, Solutions Design.