Representative--Bilingual
First National Financial LP is one of Canada’s largest non-bank lenders, seeking a Bilingual Insurance Representative for their Residential Insurance Team. The role involves providing administrative assistance and managing insurance claims, ensuring accurate records and communication with borrowers and third parties.
Responsibilities
- Process and update insurance policies and cancellations related to mortgaged properties and ensure all insurance records are accurately updated
- Review and monitor insurance coverage for mortgaged properties to ensure adequate coverage as per company policy
- Respond to borrowers, and insurance brokers in a timely manner to their inquiries regarding property insurance and provide assistance with insurance related documentation
- Monitor insurance claims affecting mortgaged properties, coordinate with borrowers, insurance adjusters, contractors and other third-party vendors to ensure repairs are completed in accordance with insurance and lender requirements
- Obtain and review documentation from contractors and clients confirming completion of repairs to the properties
- Arranging payment of insurance proceeds to applicable parties
- Conduct on-site inspections, to verify that repairs related to insurance claims has been completed and that the property condition complies with lender requirements
- Perform title searches and review property records to ensure no construction liens are present
- Oversee loans that are placed on forced placed insurance and administer insurance documents provided as correct and accurate to process applicable refunds for accounting approval
- Assist with administrative and operational projects assigned by management to support the Residential Insurance department
Skills
- Post secondary education and/or equivalent work experience preferred
- Knowledge of Microsoft Office Applications
- Strong attention to detail
- Proven organizational skills and demonstrated ability to prioritize and multitask
- Strong communication abilities to engage in email and telephone interactions with borrowers and third parties
- Time management skills
- Customer service experience
- Confidence and assertiveness to deal with subject matter experts in the insurance industry (brokers, agents, lawyers etc.)
- Adaptability and flexibility to deal with changing policy landscape
Benefits
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Company Overview