Principal Technical Program Manager – Customer Service Operations at arenaflex
Are you a seasoned technical program manager with a passion for innovation and a drive to deliver exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's Contact Handling Experience (CHEX) team as a Principal Technical Program Manager.
At arenaflex, we're revolutionizing the way we interact with customers, and we're looking for a talented leader to help us achieve our vision. As a Principal TPM, you'll have the opportunity to work on large, cross-functional projects that span multiple technology and operational teams, driving innovation and excellence in customer service operations worldwide.
About arenaflex's Contact Handling Experience (CHEX) Team
arenaflex's CHEX team is a diverse, cross-disciplinary group of builders who are passionate about creating exceptional customer experiences. We're a team of innovators, researchers, and engineers who are dedicated to using technology to solve real-world problems and make a meaningful impact on our customers' lives. Our systems form the core of arenaflex's customer service infrastructure, and we integrate with teams across the entire business to deliver exceptional service experiences.
A Day in the Life of a Principal TPM at arenaflex
As a Principal TPM at arenaflex, you'll be responsible for managing large, cross-functional programs that support customer service operations worldwide. You'll work closely with development teams, play a leadership role in product architecture and design, and own communication/reportage on mission-critical projects. You'll be a technical problem solver, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment.
Key Responsibilities
* End-to-end ownership of cross-functional projects, including resource planning and project execution
* Lead the definition and execution of strategic technical initiatives aimed at improving delivery efficiency and driving 3-year action plan tech discussions
* Hands-on delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning
* Technical problem solving, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
* Making project decisions and achieving tactical goals while retaining a strategic focus
* Working closely with development teams and playing a leadership role in product architecture and design
* Owning communication/reportage on mission-critical projects, SVP/VP level goals
Qualifications
* 12+ years of working directly with engineering teams experience
* 7+ years of technical product or program management experience
* 5+ years of software development experience
* Experience managing programs across cross-functional teams, building processes and coordinating release schedules
* 8+ years of hands-on work managing complex technology projects experience (preferred)
* Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules (preferred)
About arenaflex's Culture and Benefits
At arenaflex, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We offer a full range of benefits that support you and your eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
Some of the benefits that generally apply to regular, full-time employees include:
* Medical, Dental, and Vision Coverage
* Maternity and Parental Leave Options
* Paid Time Off (PTO)
* 401(k) Plan
Compensation and Total Compensation Package
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Why Join arenaflex?
At arenaflex, we're passionate about creating exceptional customer experiences, and we're looking for talented individuals who share our vision. As a Principal TPM, you'll have the opportunity to work on large, cross-functional projects that span multiple technology and operational teams, driving innovation and excellence in customer service operations worldwide. You'll be part of a diverse, cross-disciplinary team of builders who are passionate about creating exceptional customer experiences.
If you're a seasoned technical program manager with a passion for innovation and a drive to deliver exceptional customer experiences, we invite you to join arenaflex's Contact Handling Experience (CHEX) team as a Principal Technical Program Manager.
How to Apply
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!
About arenaflex's Contact Handling Experience (CHEX) Team
arenaflex's CHEX team is a diverse, cross-disciplinary group of builders who are passionate about creating exceptional customer experiences. We're a team of innovators, researchers, and engineers who are dedicated to using technology to solve real-world problems and make a meaningful impact on our customers' lives.
A Day in the Life of a Principal TPM at arenaflex
As a Principal TPM at arenaflex, you'll be responsible for managing large, cross-functional programs that support customer service operations worldwide. You'll work closely with development teams, play a leadership role in product architecture and design, and own communication/reportage on mission-critical projects.
Key Responsibilities
- End-to-end ownership of cross-functional projects, including resource planning and project execution
- Lead the definition and execution of strategic technical initiatives aimed at improving delivery efficiency and driving 3-year action plan tech discussions
- Hands-on delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning
- Technical problem solving, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
- Making project decisions and achieving tactical goals while retaining a strategic focus
- Working closely with development teams and playing a leadership role in product architecture and design
- Owning communication/reportage on mission-critical projects, SVP/VP level goals
Qualifications
- 12+ years of working directly with engineering teams experience
- 7+ years of technical product or program management experience
- 5+ years of software development experience
- Experience managing programs across cross-functional teams, building processes and coordinating release schedules
- 8+ years of hands-on work managing complex technology projects experience (preferred)
- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules (preferred)
About arenaflex's Culture and Benefits
At arenaflex, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We offer a full range of benefits that support you and your eligible family members, including domestic partners and their children.
Compensation and Total Compensation Package
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market.
Why Join arenaflex?
At arenaflex, we're passionate about creating exceptional customer experiences, and we're looking for talented individuals who share our vision. As a Principal TPM, you'll have the opportunity to work on large, cross-functional projects that span multiple technology and operational teams, driving innovation and excellence in customer service operations worldwide.
How to Apply
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site.
Apply for this job