Experienced Customer Success Manager – Open Source Database Solutions

Are you ready to join a high-growth, innovative company that's changing the way businesses approach open source database solutions? At arenaflex, we're the trusted leader in open source database solutions, helping businesses around the world optimize and scale their data environments. As part of our Customer Account Team, you'll take ownership of a portfolio of customer renewal contracts in a defined territory, to drive success, growth, and long-term partnerships.

About arenaflex

arenaflex is a pioneering company that's revolutionizing the way businesses approach open source database solutions. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

The Role

We're looking for a Customer Success Manager who thrives in a fast-paced, collaborative environment. You'll be supporting customers in Midwest US, managing your own renewal pipeline, uncovering expansion opportunities, negotiating contracts, and working cross-functionally to ensure our customers get maximum value from their arenaflex partnership.

Key Responsibilities

• Achieve monthly/quarterly/annual renewal and expansion targets.

• Ability to qualify and negotiate expansion opportunities within existing accounts.
• Analyze customer engagement to form accurate forecasts, and to have complete visibility into the renewal pipeline.
• Identify, clearly communicate, and manage risk throughout the year through proactive touch points, and take the lead in developing resolution strategies.
• Lead and present at regular remote client meetings.
• Work cross-functionally with Customer Success and Delivery teams through the customer lifecycle; including customer touchpoints, account growth, and renewals, providing transparency and accountability.
• Understand a customer's overall use of arenaflex's products and services, whilst driving adoption and success within your assigned customer base.
• Act as an internal advocate between customers and business functions (Sales, Marketing, Product and other teams within Global Services) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer's adoption.
• Work as a critical part of a broader effort to drive customer engagement, programmatic customer adoption, retention and expansion results.
• Track and share customer feedback to appropriate teams on an ongoing basis.

What You Will Bring

• 3 + years of Account Management/Sales/Customer Success experience required, preferably at a subscription-based or open source software company.

• Achievement of retention, growth and profitability targets.
• Understanding of customer health, as well as using data from various systems to present a holistic view of the customer experience.
• Strong understanding of customer success techniques and strategies.
• Excellent English written and verbal communication skills.
• Experience navigating complex work processes, tight timelines, and changing teams.
• Extremely detail oriented, self-motivated and organized.
• Knowledge of Salesforce and other marketing tools.

What Will Make You Stand Out

• Experience in technology sales and account management within agile, quick growth companies.

• Experience in Open-source software or database specific companies.
• Solution selling mindset and experience.
• Strong relationship building skills and customer-centric focus.
• Consistent track record of exceeding targets.

Success Metrics

• Customer retention.

• Expansion, up-sell/cross-sell.
• Development of customer advocates/references.

Why arenaflex?

At arenaflex, we believe an open world is a better world. We're proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Benefits

• Flexible work hours and various paid time off programs.

• All your equipment for your remote office.
• Funds for career development (external training, certifications, conferences).
• Ongoing connectivity allowances.
• The opportunity to participate in our equity incentive plan.
• Benefits that support a healthy work/life balance such as The arenaflex Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility.
• Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology.

How to Apply

If you love the idea of working with a high-growth tech company that's one of the best in the business and known globally as a leader in the open-source database space, let's talk! Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you! Apply to this job Apply for this job