Experienced Customer Experience Specialist – Web & Social Media Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Experience Specialist, you'll play a vital role in connecting our customers to the world, providing personalized support, and driving sales through our various channels. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading airline that has been recognized for its commitment to customer satisfaction. With a strong focus on innovation, we're constantly looking for ways to improve our services and exceed customer expectations. Our team is passionate about making a difference, and we're seeking like-minded individuals to join our dynamic Reservations team.

Key Responsibilities

As a Customer Experience Specialist, you'll be responsible for:

• Answering calls in a timely, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Optimally listening to customers, quickly identifying and owning issues, and actively searching for solutions to problems
• Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services, including car rental and credit card vendor partner products
• Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
• Participating in ongoing training and development to stay up-to-date on industry trends and arenaflex's products and services
• Collaborating with colleagues to achieve team goals and objectives
• Embracing a customer-centric approach, prioritizing safety and security, and maintaining a positive attitude in a fast-paced environment

Special Opportunities

As a Customer Experience Specialist, you'll have the opportunity to:

• Advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues
• Assist customers via Twitter, Facebook, or other emerging social media platforms
• Participate in ongoing training and development to enhance your skills and knowledge
• Enjoy a competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Take advantage of comprehensive health & wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Enjoy domestic and International Flight privileges for employees and eligible family members
• Participate in career development programs to achieve your long-term career goals
• Enjoy exclusive access to 12 free mental health counseling sessions per year for employees and their household members

What You Need to Succeed

To be successful in this role, you'll need:

• A High School diploma, GED, or High School Equivalency
• The ability to work in a fast-paced environment, prioritizing safety and security, and maintaining a positive attitude
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• Clear, cheerful, and courteous verbal and written communication skills, using appropriate grammar, tone, and pronunciation
• Reliable and committed attendance, performance, self-motivation, and goal attainment
• A commitment to maintaining excellent attendance and performance

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• One year of experience working in sales and at least one year of experience providing customer service
• Spanish language fluency, which may be beneficial for internal bilingual positions with associated pay increases

Work Environment and Company Culture

As a Customer Experience Specialist, you'll be working in a dynamic, fast-paced environment that's passionate about delivering exceptional customer experiences. Our team is dedicated to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We're committed to creating a positive and inclusive work environment that supports your growth and development.

Compensation and Benefits

We offer a competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. Our comprehensive health & wellness benefits include medical, dental, vision, short/long term disability, and life benefits. You'll also enjoy domestic and International Flight privileges for employees and eligible family members, as well as exclusive access to 12 free mental health counseling sessions per year for employees and their household members.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to become a part of our dynamic Reservations team and take the first step towards a rewarding career at arenaflex. Apply Now Apply for this job