Experienced Technical Lead II, Backend - Live Chat Development at arenaflex

At arenaflex, we're revolutionizing the way businesses connect with their customers through real-time conversations. Our Live Chat Team is building a cutting-edge product that empowers support teams to deliver exceptional customer experiences. As a Technical Lead II, Backend - Live Chat Development, you'll play a pivotal role in shaping the future of our product and leading a team of talented engineers.

About the Team

Our Live Chat Team is a dynamic and innovative group of professionals who are passionate about building scalable, high-performance systems. We're committed to delivering a holistic service that goes beyond just chat capabilities, and we're looking for a seasoned Technical Lead II to join our ranks. As a Technical Lead II, you'll be responsible for leading a small team, providing technical guidance, and driving product direction.

Key Responsibilities

As a Technical Lead II, Backend - Live Chat Development, your key responsibilities will include:

• Participating in the technical execution and delivery of new features to improve time to value
• Unifying separate systems into a cohesive chat experience
• Exploring generative AI opportunities to help our customers move fast
• Making use of industry-leading 3rd party tools as well as robust home-grown infrastructure powering the arenaflex organization
• Building and scaling a robust data infrastructure that serves the entire organization

Technical Requirements

* Proficiency in Java 11 and experience with microservices architecture

• Strong understanding of RESTful APIs and the Dropwizard framework
• Familiarity with Kafka for processing large volumes of data
• Experience with agile development methodologies and version control systems (e.g., Git)
• Strong problem-solving skills and ability to debug complex issues

Leadership and Collaboration

As a Technical Lead II, you'll be a player-coach responsible for leading a small team. You'll collaborate with Product, Design, and other Tech Leads within your team to establish relevant, compelling, and challenging goals. You'll also actively work with other Tech Leads to address and resolve cross-team issues.

Mentorship and Coaching

We're committed to the growth and development of our team members. As a Technical Lead II, you'll be responsible for mentoring and coaching junior engineers, helping them to take on increasingly complex tasks and develop their skills.

Essential Qualifications

* 5+ years of experience as a senior engineer with some experience leading small teams

• Strong passion for writing code and reading code
• Experience fostering an environment that encourages autonomy and psychological safety
• Understanding of the value of building a diverse team and commitment to Diversity, Inclusion, and Belonging initiatives
• Experience mentoring and coaching other team members in a psychologically safe way

Preferred Qualifications

* Experience with cloud-based technologies (e.g., AWS, Azure)

• Familiarity with containerization (e.g., Docker)
• Knowledge of DevOps practices and tools (e.g., Jenkins, Ansible)
• Experience with agile project management tools (e.g., Jira, Asana)

Work Environment and Culture

At arenaflex, we value both flexibility and connection. Whether you're a Remote employee or work from our office, we want you to start your journey here by building strong connections with your team and peers. As a member of our Engineering team, you'll be required to attend a regional arenaflex office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events to continue building on those connections.

Compensation and Benefits

We offer a competitive salary range of $191,100 - $305,800 USD annually, depending on experience. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

How to Apply

If you're a motivated and experienced Technical Lead II looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

About arenaflex

arenaflex is an AI-powered customer platform that helps businesses grow faster by focusing on what matters most: customers. We're a global organization with employees and offices around the world. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. We're recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace where everyone can thrive.

Accommodations and Assistance

If you need accommodations or assistance due to a disability, please reach out to us using this form. We're committed to supporting candidates who may need alternative arrangements.

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