Experienced Technical Customer Success Manager (Cloud Infrastructure) – Remote (Europe)

At arenaflex, we're on a mission to make life easier for developers by helping organizations build world-class Internal Developer Platforms (IDPs). Our Platform Orchestrator is already shaping how engineering teams deliver software, and we're looking for someone who wants to be part of that journey. This isn't your typical "support" role. As a Technical Customer Success Manager, you'll be solving real infrastructure problems, guiding engineering teams, and shaping how customers adopt our technology. If you like rolling up your sleeves, diving into Kubernetes clusters, and being the person customers trust when things get tricky, you'll feel right at home here.

About arenaflex

We're pioneers in platform engineering, helping enterprise organizations unlock developer productivity at scale. Our team is distributed across the globe, fully remote, and united by a culture of transparency, autonomy, and collaboration.

What you'll be doing:

As a Technical Customer Success Manager at arenaflex, you'll be responsible for:

• Acting as the go-to person for technical questions from customers and prospects, providing expert guidance and support to ensure their success with our Platform Orchestrator.
• Troubleshooting and resolving complex technical issues hands-on, leveraging your expertise in cloud infrastructure and platform engineering to deliver solutions that meet our customers' needs.
• Identifying patterns in customer challenges and improving processes, including documentation, tools, and workflows, to enhance the overall customer experience.
• Feeding customer insights and recurring needs back into the Product team to shape our roadmap and ensure that our Platform Orchestrator continues to meet the evolving needs of our customers.
• Partnering closely with Sales, Product, and Engineering to make sure customers get the most out of our Platform Orchestrator, and to identify opportunities for growth and expansion.
• Sharing your infrastructure know-how and advocating for best practices around Kubernetes, Terraform, and modern cloud-native tooling to help our customers achieve their goals.

What we're looking for:

To succeed in this role, you'll need:

• Great communication skills and genuine enjoyment in working with customers, with the ability to build strong relationships and provide exceptional support.
• A solid technical foundation in software or infrastructure, including Terraform, Kubernetes, and IaC, with the ability to jump into technical detail and provide expert guidance.
• Strong problem-solving and debugging skills, with the ability to juggle multiple requests without losing track of the details.
• A proactive, self-driven mindset, with a willingness to own problems and see them through to resolution.
• Experience in Platform Engineering, IDPs, or the broader cloud-native ecosystem is a plus, as is previous customer-facing technical experience.

It would be a plus if you have:

* Experience in Platform Engineering, IDPs, or the broader cloud-native ecosystem, with a deep understanding of the challenges and opportunities in this space.

• Previous customer-facing technical experience, with a proven track record of delivering exceptional support and guidance to customers.

Why you'll enjoy working with us:

At arenaflex, you'll have the opportunity to:

• Work at the forefront of Platform Engineering with enterprise customers, helping to shape the future of developer productivity and collaboration.
• Enjoy a fully remote work environment, with the flexibility to work from anywhere in Europe and maintain a healthy work-life balance.
• Contribute to a collaborative culture that values transparency, autonomy, and inclusion, with a team that is passionate about making a difference in the world of platform engineering.
• Work hands-on with cutting-edge tools and define best practices in the industry, with the opportunity to make a lasting impact on the field of Platform Engineering.
• Enjoy a competitive compensation and benefits package, with opportunities for career growth and professional development.

How to apply:

If you're passionate about Platform Engineering and customer success, and you're looking for a challenging and rewarding role that will allow you to make a real impact, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you're the perfect fit for this role, and we'll be in touch to discuss further. Apply for this job