Experienced Bilingual Korean Customer Support Specialist – Healthcare Technology
At arenaflex, we're revolutionizing the healthcare industry by making prescriptions accessible and affordable to everyone. Our innovative products, BlinkRx and Quick Save, are transforming the way patients access critical medications, and we're looking for a highly skilled and compassionate Bilingual Korean Customer Support Specialist to join our team.
About arenaflex
arenaflex is a rapidly growing healthcare technology company that's passionate about improving the lives of our customers. We're a collaborative team of builders and operators who are constantly inventing new ways to work in an industry that's historically resistant to innovation. Our mission is to make a significant impact on people's lives when they're most vulnerable – at the intersection of their healthcare and finances.
Responsibilities
As a Bilingual Korean Customer Support Specialist, you'll play a critical role in providing top-notch patient care and support to our customers. Your responsibilities will include:
- Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
- Providing patient care to accurately support pharma programs and triage to appropriate teams when required
- Striving to meet and exceed structured performance targets
- Documenting all call information and data discovery according to operating procedures
- Utilizing Knowledge Base materials as a foundation for resolving inquiries
- Maintaining confidentiality of patient and proprietary information
- Developing a working knowledge of company-related security and privacy practices
- Participating in continued education on product changes, new features, and product launches
- Helping improve the patient experience by sharing feedback with management to further develop the product, materials, and processes
Requirements
To be successful in this role, you'll need:
- Bilingual Korean required, with a strong command of the English language
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy, or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours
This is a full-time position, 40 hours per week, with rotating Saturdays 1/month. You'll be working on-site at our Chesterfield, MO location, with availability Monday-Friday across various shifts (8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm). Scheduling flexibility is a must, as your schedule may change over time according to business needs.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time, and holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
Why Join Us
At arenaflex, we're not just building a company – we're building a movement. We're passionate about making a significant impact on people's lives, and we're looking for like-minded individuals to join our team. If you're a customer-focused, tech-savvy, and compassionate individual who's passionate about improving the lives of others, we want to hear from you.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you're ready to join a dynamic team that's changing the face of healthcare, apply now! Apply for this job