Experienced Customer Support Associate (German Speaking) – Delivering Exceptional Service Across Europe
At arenaflex, we're revolutionizing the way people experience flowers and gifting. Our mission is to create a world where every day is a little more thoughtful and beautiful. We're a team of innovators, thinkers, and doers who are passionate about making a difference. And we're looking for talented individuals like you to join our Customer Delight Team!
About arenaflex
arenaflex is a leading direct-to-consumer flower and gifting business in Europe, with a strong presence in the UK, Netherlands, and Germany. We're a certified B Corp, committed to making long-term positive change for our community and the world around us. Our vision is to create a destination for making life a little more thoughtful and beautiful, and we're expanding our gifting offering to other categories like cakes, candles, and cocktails.
The Role
As an Experienced Customer Support Associate (German Speaking), you'll be a key member of our Customer Delight Team, supporting both our bloomon and Bloom & Wild brands. You'll be responsible for delivering exceptional service to our German-speaking customers via email, WhatsApp, live chat, and phone. You'll also have the opportunity to work on our Dutch email queue and English queues from time to time.
Key Responsibilities
* Actively engage with customers through various channels in Zendesk, working to resolve their issues and communicate with colleagues on Slack for support
- Complete associated admin duties, such as updating customer records and tracking issues
- Attend company and team meetings, share feedback with colleagues, and spend time with your manager evaluating your performance and working on growth opportunities within your role
- Work flexible hours, including shifts between 08:00 and 19:00 (GMT) Monday-Sunday, with the possibility of changing to match business needs
- Be proactive and adaptable, with a solution-oriented and friendly attitude
What You'll Love About This Role
* Strong verbal communication and writing skills in German (fluent) and English
- A background in a customer service-oriented position is a plus
- Comfortable working towards quality and productivity targets
- A solution-oriented and friendly attitude, with a kind nature
- Proactive and definite 'can do' attitude
What We Offer
* A dynamic and inclusive work environment, with a strong focus on collaboration, empathy, and growth
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Internal & external Speaker Sessions on a variety of different inspirational topics
- A workplace pension contributions
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In-person and virtual yoga every week
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Irresistible discounts on our products, blooms & subscriptions!
- Work Abroad for up to 30 days each year
- Share in our success with a choice to take equity options from day 1
- 1 day per year to volunteer on a project that's close to your heart
- We'll support your commute to our office and site locations
Getting Hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. We believe in leading change for good, so do let us know if there's anything we can do to support your application process.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, please submit your application. We can't wait to hear from you!
About arenaflex
arenaflex is a leading direct-to-consumer flower and gifting business in Europe, with a strong presence in the UK, Netherlands, and Germany. We're a certified B Corp, committed to making long-term positive change for our community and the world around us. Our vision is to create a destination for making life a little more thoughtful and beautiful, and we're expanding our gifting offering to other categories like cakes, candles, and cocktails.
Our Values
* Lead change for good: we have the guts to try new things and step up to do what matters most
- Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas
- Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
- Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other
Our Culture
We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after-work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.
Join Our Team
We're a team of innovators, thinkers, and doers who are passionate about making a difference. If you're passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, please submit your application. We can't wait to hear from you! Apply for this job