Experienced Customer Service Key Account Support (Freight Forwarder) – 1-Year Contract at arenaflex
At arenaflex, we're a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. Our company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With our cutting-edge SPOT platform, we ensure easy cooperation and full transparency throughout the supply chain. We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position of Experienced Customer Service Key Account Support (Freight Forwarder) at arenaflex, please submit your application with the detailed resume in English by clicking "Apply Now".
Job Description
As a key member of our customer service team, you will be responsible for providing exceptional support to our key account customers in the freight forwarding industry. Your primary goal will be to ensure seamless communication, efficient problem-solving, and exceptional customer satisfaction.
Key Responsibilities:
* Coordinate with customers, carriers, and related supplier departments to handle shipments as per sales/customer instructions.
- Promptly communicate and provide clear information to customers without any late responses.
- Check the quality and accuracy of work to meet company standards and objectives.
- Follow up and handle shipments for smooth operation as per customers/sales and CPL overseas/agents' instructions, fully complying with Standard Operating Procedures (SOP) to meet customers/agents' requirements.
- Take personal responsibility for daily problem-solving and follow up on requests and/or problems that key account customers experience.
- Escalate points and serve as a single point of contact for the customer on operational performance in general (not transaction-based > first level = Ops or Customer Service).
- Schedule and prepare regular business review meetings together with the account owner, developing PowerPoint presentations and leading the implementation of any required changes or improvements.
Qualifications:
* At least 3 years of experience in Logistics, Freight Forwarding, or shipping.
- Bachelor's Degree in Logistics & Freight Forwarding or a related field.
- Strong Customer Service mindset.
- Ability to work under pressure.
- Sales-oriented with operational consciousness.
- Self-confident with a positive attitude.
- Strong Negotiation skills.
- Dynamic, structured, flexible, and ambitious.
- Self-motivating.
- Good command of the English language.
Special Knowledge:
* Basic computer knowledge/skills in MS Office (Word, Excel, PowerPoint).
- CargoWise1 know-how in related functions is an advantage.
Work Environment and Company Culture:
At arenaflex, we value our employees' growth and well-being. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We offer a dynamic and supportive work environment, where you can develop your skills and expertise while contributing to the success of our organization.
Career Growth Opportunities and Learning Benefits:
As a key member of our team, you will have opportunities to develop your skills and expertise in the freight forwarding industry. We offer regular training and development programs to help you grow professionally and personally. Our company culture encourages innovation, creativity, and continuous learning, ensuring that you stay up-to-date with the latest industry trends and best practices.
Compensation, Perks, and Benefits:
We offer a competitive salary and benefits package, including:
- A comprehensive salary package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Regular training and development programs.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Conclusion:
If you're a highly skilled and confident individual with a passion for success, we encourage you to apply for the Experienced Customer Service Key Account Support (Freight Forwarder) position at arenaflex. As a key member of our team, you will have the opportunity to develop your skills and expertise while contributing to the success of our organization. Don't miss this chance to join our dynamic and supportive team – apply now! Apply for this job