Experienced Customer Support Specialist – Remote Customer Service Representative

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national leader in service of process, we're committed to advancing our technology and business processes to remain years ahead of the competition. We're seeking an experienced Customer Support Specialist to join our team and help us achieve our mission.

About arenaflex

arenaflex is a team of over 700 professionals with offices across the United States. Our headquarters is located in Seattle, and we're proud to have a strong presence in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. With over 30 years of experience in the industry, we've built a reputation for excellence and innovation. Our team is dedicated to providing the best possible service to our customers, and we're looking for talented individuals to join us on this journey.

Job Overview

As a Customer Support Specialist at arenaflex, you'll be the face of our company, responsible for addressing and resolving customer questions and issues. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be the go-to person for customers seeking assistance. This role requires diplomacy, problem-solving skills, and the ability to think on your feet. If you're a customer-focused individual with excellent communication skills, we want to hear from you.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

What We Offer

* Health, Dental, Vision insurance

• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• 7 Paid holidays
• 4 floating holidays
• Referral program
• Starting Pay: $15.00 to $17.00
• Schedule: Full-time, Monday thru Friday, 7- 4 PST

Why Join arenaflex?

* We're a dynamic and growing company with a strong commitment to innovation and customer satisfaction

• We offer a competitive salary and benefits package, including health insurance, 401(k), and paid time off
• We're a team-oriented company with a focus on collaboration and open communication
• We're passionate about delivering exceptional customer experiences and making a positive impact in our industry

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

This job is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina. Apply for this job