Experienced Customer Service Specialist I – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. We're seeking an Experienced Customer Service Specialist I to join our team and provide top-notch support to patients, insurance carriers, and physician offices.

About arenaflex

arenaflex is a dynamic organization that prides itself on providing exceptional customer service while maintaining a productive environment for all employees. As a leading provider of administrative and clinical support staff, we have the privilege of working with ColumbiaDoctors, a renowned multi-specialty practice with over 2,800 physicians, surgeons, dentists, and nurses offering more than 240 specialties and subspecialties. Our team is dedicated to delivering outstanding results, and we're committed to helping our clients achieve their goals.

Job Summary

As an Experienced Customer Service Specialist I, you will be responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary focus will be on collecting outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. You will work closely with our team to ensure that all interactions are professional, courteous, and respectful.

Key Responsibilities

• Handle a large volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Essential Qualifications

• High school graduate or GED certificate

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Demonstrated understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably in Epic and/or other electronic billing systems
• Knowledge of medical terminology
• Previous call center/claims experience
• Previous experience in an academic healthcare setting

Preferred Qualifications

• Previous experience working in a similar role at arenaflex or a similar organization

• Experience with electronic medical records (EMRs) and practice management systems
• Knowledge of revenue cycle management principles and practices
• Certification in medical billing or a related field

Compensation and Benefits

arenaflex offers a competitive hourly rate ranging from $22.39 to $28.29, based on experience, skill set, training, and education. Our comprehensive benefits package includes:

• Healthcare and various other benefits
• Paid Time Off to promote a healthy lifestyle
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Why Join arenaflex?

• Be part of a leading organization that prides itself on delivering exceptional customer service

• Work with a talented team of professionals who are passionate about making a difference
• Enjoy a competitive compensation package and comprehensive benefits
• Develop your skills and knowledge in a fast-paced and dynamic environment
• Contribute to the success of arenaflex and our clients

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job