Experienced Customer Support Associate – Work from Home – Triad Area
At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for talented individuals to join our team as Customer Support Associates. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to grow your career, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative customer contact center that's dedicated to providing top-notch support to our clients' customers. We're a fun, laid-back environment that's all about empowering our employees to reach their full potential. With a strong focus on personal and professional growth, we offer a launching point for all employees to advance on their career path.
Position Description
We're seeking highly motivated and customer-centric individuals to join our team as At-Home Contact Center Specialists. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. Your tasks will include:
- Qualifying callers for programs, products, or services
- Scheduling appointments
- Qualifying insurance leads
- Recruiting patients for medical studies
- Setting medical appointments
- Providing exceptional customer service and support
Wage and Benefits
* Competitive hourly wage of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Comprehensive benefits package for full-time employees, including:
+ Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period + 401(k) plan after 90-day probationary period + PTO after 6 months of employment
- Remote work and training options
- Flexible scheduling options for part-time employees
Requirements
To be successful in this role, you'll need to possess the following skills and qualifications:
- High school diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Quiet workspace with a dedicated desk
Training and Onboarding
As a Customer Support Associate, you'll be required to attend a full 2-week mandatory virtual training program, Monday-Friday, 9am-5pm EST (8am-4pm CST). This comprehensive training program will equip you with the skills and knowledge you need to succeed in this role.
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
We offer
- Flexible scheduling options
- Comprehensive benefits package
- Opportunities for career growth and advancement
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Originally posted on Himalayas
This job was originally posted on Himalayas. Apply for this job