Experienced Customer Success Manager – Strategic Account Growth and Technical Enablement

At arenaflex, we empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, arenaflex Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use arenaflex every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust arenaflex to build next-generation, AI-powered applications. We are seeking an experienced Customer Success Manager to join our team in Tel Aviv, working in a hybrid model. As a key member of our Customer Success team, you will be responsible for driving strategic account growth and technical enablement for our most critical customers. You will work closely with our Sales, Professional Services, and Solutions Architects teams to deliver exceptional customer experiences and drive business outcomes.

About the Role

As a Customer Success Manager at arenaflex, you will have a passion for technology and the ambition to dive head-first into new challenges. You will thrive in a high-ambiguity environment, operating autonomously while maintaining a customer-centric approach. You will become a main point of contact for arenaflex end users, leveraging your technical and account management skills to build strong relationships and drive business growth.

Key Responsibilities

* Work as a strategic advisor to your customer, providing guidance on arenaflex best practices and their overall technology strategy

• Collect feedback and identify roadblocks from customers to inform internal teams, including Product, Professional Services, and Leadership, on how arenaflex can build a stronger product and go-to-market organization
• Act as the link between our customers and product engineering to develop new innovative solutions, building the future roadmap of our product by acting as the Product team’s eyes and ears in the field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and arenaflex
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program, creating and teaching best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within arenaflex Atlas that indicate healthy or unhealthy customer accounts
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard, and ramp new team members, as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications, and being vocal in team meetings to ensure those around you grow

Essential Qualifications

* 5+ years of experience working in a Customer Success, Account Management, Client Services, or other similarly customer-centric role

• A background and passion for advocating on behalf of your customers, acting as an extension of our customers' team within arenaflex
• A mind for technology, with an aptitude and curiosity to learn about technical concepts, including databases, cloud, and infrastructure technology
• The ability to act with a high level of autonomy, taking full ownership of your customer portfolio and making key decisions to drive effective customer outcomes
• An entrepreneurial mindset, with the ability to deviate from established procedure and build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration, working closely with Sales, Professional Services, Tech Services, and the broader arenaflex ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Hebrew is a must

Preferred Qualifications

* Experience working with arenaflex Atlas or similar cloud-based databases

• Experience working in a hybrid or remote work environment
• Experience working with Sales, Professional Services, and Solutions Architects teams
• Experience building and executing account plans to drive growth and mitigate risk
• Experience leading in-person executive business reviews and managing relationships with C-suite executives
• Experience working on strategic internal projects to build the Customer Success program

What We Offer

* A competitive salary and bonus structure

• A comprehensive benefits package, including medical, dental, and vision insurance
• A generous parental leave policy and fertility assistance
• Employee affinity groups and a supportive culture
• Opportunities for professional growth and development, including training and certifications
• A dynamic and fast-paced work environment, with a focus on innovation and customer success

How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! arenaflex is an equal opportunities employer and is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Apply for this job