Experienced Customer Success Manager – Elementary Education Platform

At arenaflex, we're dedicated to revolutionizing the way educators and students interact with each other, and with the world. As a leading elementary learning experience company, we're passionate about providing a platform that fosters joyful, accessible instruction and celebrates the unique learning journey of every student. With 25 million educators, students, and families worldwide trusting and loving our award-winning platform, we're on a mission to provide every elementary student with the foundation for success in life.

About arenaflex

arenaflex is a pioneering force in the EdTech industry, offering a suite of digital curriculum products and a platform that empowers teachers to deliver engaging, interactive lessons and digital portfolios. Our two-way communication features keep everyone in the learning loop, providing continuous visibility into the student's learning experience and supporting their growth and development.

Our Mission

At arenaflex, our mission is to create a world where every elementary student has access to joyful and connected learning experiences that lay the foundation for success in life. We believe that every student deserves a personalized learning journey that celebrates their unique strengths, interests, and abilities.

Role Overview

We're seeking an experienced Customer Success Manager to join our team and support single school customers in the UK. As a Customer Success Manager, you'll play a critical role in ensuring a positive customer experience, driving adoption, and retaining customers. This is an ideal opportunity for someone early in their CS career, eager to build skills in customer engagement, retention, and adoption.

Responsibilities

As a Customer Success Manager, you'll be responsible for: ### Customer Engagement & Retention

• Manage a portfolio of single school customers with proactive outreach (email, phone)
• Communicate arenaflex's value and align it to customer goals
• Identify risks, budget concerns, and upsell opportunities
• Guide customers through the renewal process using discount playbooks as needed

### Product & Process Excellence

• Develop strong knowledge of arenaflex's offerings – including: arenaflex for Schools, arenaflex Instruction & Insights, arenaflex AI, and additional curriculum packages
• Share product use cases and insights to drive adoption
• Manage renewals, tasks, and communications in Salesforce and other tools
• Follow structured workflows to balance outreach, pipeline, and follow-ups
• Escalate risks or blockers to ensure customer success

### Collaboration & Growth

• Work closely with your Team Lead and Manager for coaching and feedback
• Apply feedback to improve communication, efficiency, and time management
• Contribute to a positive, collaborative team culture

Qualifications

To succeed in this role, you'll need:

• 1–2 years of experience, ideally in Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus)
• Strong written and verbal communication skills
• Comfortable with structured outreach (email + phone)
• Highly organized, able to manage multiple priorities
• Adaptable and eager to learn in a fast-paced environment
• Familiarity with Salesforce, Gainsight, or similar tools is a plus

What We Offer

At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A dynamic and supportive team culture that encourages collaboration and innovation
• The opportunity to work with a leading EdTech company that's making a real difference in the lives of students and educators worldwide

How to Apply

If you're passionate about customer success and want to join a team that's dedicated to revolutionizing the way we learn, apply now to become an arenaflex Customer Success Manager. Apply for this job