Experienced Slovak Customer Support Consultant – Multilingual Customer Experience Expert
Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a knack for building strong relationships with customers and a talent for communicating complex ideas in a clear and concise manner? If so, we want to hear from you! arenaflex is seeking an experienced Slovak Customer Support Consultant to join our team of customer experience experts. As a Customer Support Consultant, you will be the face of our company, working closely with customers to resolve their technical issues and provide them with the support they need to succeed.
About arenaflex
arenaflex is a leading provider of Support-as-a-Service solutions, working with clients from over 30 countries and speaking over 60 languages. We pride ourselves on our People First management approach, which prioritizes the growth and development of our team members. With 8 hubs around the world, we offer a unique opportunity to work with a diverse group of people from different backgrounds and experiences.
What You Will Do
As a Customer Support Consultant, you will be responsible for:
- Communicating with hot leads and existing customers via calls, emails, and chats
- Building positive and long-lasting relationships with customers
- Meeting team KPIs
- Staying up-to-date with cutting-edge technology
- Working with customers' sensitive information securely
- Applying the latest and greatest customer happiness practices
- Maintaining working knowledge of our client's products and services
What You Need to Succeed
To be successful in this role, you will need:
- Excellent Slovak and English (B2) communication skills
- Attention to details
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a Great Plus
While not required, the following skills and experiences will be a great plus:
- Customer service or sales experience
- Experience with CRM systems
Benefits and Perks
As a Customer Support Consultant at arenaflex, you can expect:
- A fixed schedule: Monday to Friday 9 AM–5 PM, CET
- The opportunity to work fully remotely
- An inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are
arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
How to Apply
If you are passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we want to hear from you! Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!
Disclaimer
arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Originally posted on [insert website]. Apply for this job