Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – arenaflex Store

Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat in our Tampa, Florida location. As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance on our various accessibility services. You will be the face of arenaflex, delivering a world-class experience through video and phone calls, while also handling multiple chat interactions and computer applications with ease. Your ability to empathize, communicate effectively, and maintain integrity in high-pressure situations will make you an invaluable asset to our team.

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to creating immersive experiences that captivate and inspire our Guests. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and passionate team members who strive to exceed expectations every day. As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility.

Responsibilities

As an eCommerce Specialist - Video Chat, your key responsibilities will include:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required Company training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Basic Qualifications

To succeed in this role, you will need:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We are committed to creating a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

What We Offer

As an eCommerce Specialist - Video Chat, you will enjoy:

• Competitive hourly rate of $18.90/hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support
• Flexible scheduling, including overtime, weekends, and holidays
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences

How to Apply

If you are passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.

Join the arenaflex Team

As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility. We are committed to creating a world-class experience for our Guests, and we need talented individuals like you to help us achieve our vision. Apply now and join the arenaflex team! Apply for this job