Part-time Customer Support Advisor (10 hours per week) – Remote, arenaflex Store
Join arenaflex, a leading remote-first video meetings company, as a Part-time Customer Support Advisor. This role is perfect for someone looking for a flexible, part-time opportunity to work from home and provide exceptional customer support to our global customer base. As a Customer Support Advisor, you will be the face of arenaflex, helping our customers troubleshoot issues, manage their accounts, and get the most out of our product.
About arenaflex
arenaflex is a remote-first company that believes in the power of remote work. We're a team of passionate individuals who are dedicated to creating a world where anywhere works. Our mission is to make remote work accessible to everyone, and we're looking for like-minded individuals to join our team.
Our Culture
At arenaflex, we believe in everyone. We see our differences as a strength, and we're committed to creating a workplace that's inclusive and welcoming to all. We believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, and gender identity.
The Role
As a Part-time Customer Support Advisor, you will be working as a consultant for our team, providing support to our customers via email, chat, and phone. You will be rostered on flexible hours around your commitments and life, and you will be working from home. The kind of person who would do well in this role is someone who is looking for some supplementary income and likes working in a team environment but fully remotely.
Key Responsibilities
* Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers
- Providing training and support with Tier 2 support tickets during your training
- Assisting in improving customer support processes and documentation such as adding new templates and workflows
- Documenting and sharing customer feedback on improvements and feature requests
- Getting involved in arenaflex's social and cultural ways of working
- Responding to around 20 customer queries per day (depending on working time), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex
- Joining support meetings and discussions around recurring issues and solutions
- Helping our team find new ways of offering support, such as introducing new tagging and templates
- Identifying customer feedback or issues that need to be shared with the team
How We Will Measure Your Success
* Quality of responses
- Volume of tickets answered
- Number of replies per resolve
- Customer Satisfaction rating
Requirements
* You never sacrifice quality for quantity
- You approach every customer interaction with empathy and care
- You're comfortable interacting with customers from all nationalities, cultures, and walks of life
- You have solid typing skills, and bring an authentic, human tone to your written communication
- You've worked remotely in the past in some capacity, and understand the pros and cons of working in a distributed team
- You're a problem solver by nature and aren't afraid to seek out answers or solutions independently
- You keep a keen eye out for ways to improve customer experience and outcomes
Preferred Qualifications
* Experience in customer support or a related field
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Familiarity with remote work tools and platforms
- Experience with customer relationship management (CRM) software
What We Offer
* Competitive hourly rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates
- Flexible, part-time schedule (10 hours per week)
- Opportunity to work from home
- Comprehensive training and support
- Collaborative and inclusive work environment
- Opportunities for career growth and professional development
- Access to arenaflex's social and cultural ways of working
How to Apply
If you're passionate about customer support and remote work, we want to hear from you! Apply now to join our team as a Part-time Customer Support Advisor. Apply for this job