Entry Level Customer Service Representative – Omaha / Lincoln, NE Area ONLY – arenaflex Store

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to grow? If so, we invite you to join arenaflex as an Entry Level Customer Service Representative, also known as a Financial Customer Associate (FCA). As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our clients achieve their financial goals.

About arenaflex

arenaflex is a leading provider of innovative financial solutions, dedicated to empowering individuals and families to take control of their financial futures. With a strong commitment to customer service, we strive to create a positive and supportive environment where our associates can grow and thrive. As a customer service-focused organization, we believe that every interaction with our clients is an opportunity to make a lasting impact and build lasting relationships.

Job Summary

As an Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and other digital channels. You will work closely with our clients to understand their needs, provide personalized solutions, and help them achieve their financial goals. This is a full-time, hourly position that offers the opportunity to work extra hours based on business needs and your availability.

What to Expect

As a new FCA, you will embark on a comprehensive training program that will equip you with the skills and knowledge necessary to succeed in this role. You will join a training cohort of associates and spend the first 14 weeks learning about the financial services industry, developing your skills, and gaining new experiences. You will start with basic customer calls and progress to more sophisticated calls related to our clients' 401(k) plans.

Key Responsibilities

* Provide exceptional customer service to clients via phone, email, and other digital channels

• Assist clients with a broad range of needs, including answering questions about their 401(k) account balance and helping to make withdrawals, loans, and account maintenance
• Provide education and resources to clients to help them make informed decisions about their financial futures
• Develop and maintain strong relationships with clients through effective communication and empathy
• Work collaboratively with the team to achieve business objectives and provide support to colleagues as needed

The Skills You Bring

* Ability to establish rapport and relationships through effective communication

• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse clients
• Proficiency in navigating and troubleshooting basic technology issues or systems
• Ability to handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required

The Value You Deliver

* A passion for helping people

• Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
• Provide outstanding customer service and communication via voice or digital channels

Our Investments in You

At arenaflex, we believe in investing in our associates' growth and well-being. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Some of the benefits we offer include:

• Comprehensive training and development programs
• Opportunities for career growth and advancement
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

Shifts and Hours

* Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST)

• Overtime hours are encouraged during peak call periods

Certifications

* Category: Customer Service

• Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Note

Fidelity is not providing immigration sponsorship for this position. If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Join arenaflex as an Entry Level Customer Service Representative and embark on a rewarding career journey that will challenge you, inspire you, and empower you to achieve your full potential. Apply to this job Apply for this job