Customer Experience Specialist - Minneapolis/St. Paul, MN – arenaflex Store

Join arenaflex, a leading innovator in the industry, as a Customer Experience Specialist in our Minneapolis/St. Paul, MN location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales, and promoting arenaflex's products and services. If you're passionate about making a difference in people's lives and have a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking company that values innovation, customer satisfaction, and employee growth. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are the backbone of our success, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.

Key Responsibilities

As a Customer Experience Specialist, you will be responsible for:

• Answering calls in a timely, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Actively listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
• Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services and promoting credit card vendor partner products
• Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
• Participating in training and development programs to enhance your skills and knowledge
• Collaborating with colleagues to achieve team goals and objectives
• Staying up-to-date with industry trends and developments to provide expert advice to customers

Essential Qualifications

* High School diploma, GED, or High School Equivalency

• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
• New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment
• Demonstrates that privacy is a priority when handling personal data

Preferred Qualifications

* One year of experience working in sales or customer service is helpful but not required

• Spanish language fluency. arenaflex periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in navigating web-based applications and software
• Strong attention to detail and organizational skills
• Ability to work collaboratively as part of a team
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Access to industry-leading training and development programs
• Opportunities to participate in community service and sustainability initiatives

Work Environment and Company Culture

* arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering

• Our team members are the backbone of our success, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences
• arenaflex values innovation, customer satisfaction, and employee growth
• Our company culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, and Servant Leadership every day, in everything we do

Compensation, Perks, and Benefits

* Competitive salary and industry-leading profit-sharing program

• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Conclusion

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you. Join arenaflex as a Customer Experience Specialist and be part of a dynamic and forward-thinking team that values innovation, customer satisfaction, and employee growth. Apply now and take the first step towards a rewarding career with arenaflex. Apply to this job Apply for this job