Experienced Customer Support Specialist – FinTech Buy Now, Pay Later Solution

At arenaflex, we're revolutionizing the way medical practices provide financial accessibility to their patients. Our innovative Buy Now, Pay Later solution has been making waves in the industry since 2019, and we're looking for a talented Customer Support Specialist to join our dynamic team.

About arenaflex

arenaflex is a fast-growing FinTech company that's changing the game in medical financing. Founded by Stanford entrepreneurs with a proven track record of success, we're backed by top investors like Kleiner Perkins and DCM. Our mission is to empower medical practices to treat more patients by making their services more financially accessible.

The Role

As a Customer Support Specialist at arenaflex, you'll be on the front lines of delivering exceptional customer experiences. You'll work closely with our providers and borrowers to resolve inquiries, provide problem-solving resolutions, and recommend actions based on conversation and account assessment. Your expertise will help us improve our department and the overall customer experience.

Responsibilities

• Work with customers to satisfy inquiries with one-call-resolution in mind

• Review, monitor, engage, and keep track of a high volume of customers per day
• Handle inbound and outbound calls, live chats, emails, and texts to assist consumers and providers
• Review current strategies and provide feedback on how to improve the department and arenaflex as a whole
• Accurately document all interactions and account-level issues
• Provide problem-solving resolutions to inquiries and recommend action based on conversation and account assessment
• Work directly with management for improvements from the patient level to the systems and processing level
• Work in a startup environment to strive for improvement with both the quality and method of interaction with patients and practices
• Be an integral part of the growth of a small company with interactions across all departments
• Shift schedule flexibility required, including weekends and some holidays
• De-escalate scenarios and present resolutions for tough-to-navigate situations

Qualifications

• 1+ years of experience in customer support

• Experience with consumer lending or financial products desired
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries
• Exceptional ability to prioritize tasks, organize, and pay strict attention to detail
• Strong work ethic and pride in performance
• Experience working in a start-up environment is highly preferred
• Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality
• College Degree desired. High school diploma or GED required.
• Intermediate-level skills in working with Excel/Google Sheets are also highly preferred
• Excellent written and verbal communication skills. Attention to detail is a must.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Experience with customer relationship management (CRM) software
• Intermediate-level skills in working with Excel/Google Sheets
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have opportunities to:

• Develop your skills in customer support, problem-solving, and communication
• Work closely with our management team to identify areas for improvement and implement changes
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business growth and innovation

Work Environment and Company Culture

arenaflex is a fully remote company, offering a flexible and dynamic work environment. Our company culture is built on a team-first mentality, with a focus on collaboration, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.

Compensation Package

We offer a competitive compensation package, including:

• $75k base pay
• $25k on-target bonus
• Generous equity grant
• Medical, vision, and dental benefits
• Fully remote company
• Summer and winter company retreats

Equal Employment Opportunity

arenaflex provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team and be a part of arenaflex's mission to revolutionize medical financing. Apply for this job