Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's global team of game-changers as a Technical Support / Customer Service Representative (Remote). As a member of our remote team, you'll have the opportunity to work from the comfort of your own home, interacting with customers from around the world and helping them resolve their technical issues.

About arenaflex

arenaflex is a forward-thinking global organization that's committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. Our team of over 440,000 game-changers from 70+ countries is united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders having been promoted from within, we offer real career (and personal) growth potential. Plus, you'll receive all the training, technologies, and continuing support you'll need to succeed in your role.

Key Responsibilities

As a Technical Support / Customer Service Representative (Remote), you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• A strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in it for you?

As an arenaflex game-changer, you'll enjoy a range of benefits, including:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex team today!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join arenaflex's global team of game-changers and start your career journey today!

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Equal Opportunity Employer:

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

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