Experienced Technical Lead II - Backend - Live Chat Development at arenaflex
Join arenaflex's innovative Live Chat Team and shape the future of customer support
At arenaflex, we're revolutionizing the way businesses interact with their customers through real-time conversations. Our Live Chat Team is building a cutting-edge product that empowers support teams to provide exceptional customer experiences. As a Technical Lead II - Backend - Live Chat Development, you'll play a pivotal role in driving the technical direction of our Live Chat Backend team, overseeing a small team, and contributing to the development of a holistic service that supports customers beyond chat capabilities.
About arenaflex
arenaflex is a leading AI-powered customer platform that provides software, integrations, and resources to help businesses connect marketing, sales, and service. Our connected platform enables businesses to grow faster by focusing on what matters most: customers. At arenaflex, we're committed to building a company where people can do their best work, focusing on brilliant work, not badge swipes.
The Live Chat Team
The Live Chat Team is a highly scaled product that supports millions of messages with high performance and reliability. We're looking to continue to expand this system to build out a holistic service that can support customers beyond just chat capabilities. Our team is passionate about building a first-class product that empowers support teams to support their customers quickly and easily through real-time conversations.
Key Responsibilities
As a Technical Lead II - Backend - Live Chat Development, you'll oversee a small team and provide technical guidance, product direction, and coaching to team members. Your key responsibilities will include:
- Participating in the technical execution and delivery of new features to improve time to value
- Unifying separate systems into a cohesive chat experience
- Exploring generative AI opportunities to help our customers move fast
- Making use of industry-leading 3rd party tools as well as robust home-grown infrastructure powering the arenaflex Engineering organization
- Building and scaling a robust data infrastructure that serves the entire organization
Key Expectations
As a Technical Lead II, you'll be a player-coach responsible for leading a small team. You'll be recognized as a high-performing engineer, identifying as a maker and builder first. You'll collaborate with Product, Design, and other Tech Leads within your team to establish relevant, compelling, and challenging goals. You'll actively work with other Tech Leads to address and resolve cross-team issues.
Essential Qualifications
* Strong senior engineer with some experience leading small teams
- Passion for writing code and reading code
- Foster an environment that encourages autonomy and psychological safety
- Understand the value of building a diverse team, and are champions and upstanders for Diversity, Inclusion, and Belonging initiatives
- Enjoy mentoring and coaching other team members in a psychologically safe way, while also being open to learning from them as well
Preferred Qualifications
* Experience with Java 11 and Dropwizard framework
- Familiarity with Kafka for processing large volumes of data
- Strong understanding of microservices architecture
- Experience with RESTful APIs
- Familiarity with industry-leading 3rd party tools
Skills and Competencies
* Strong technical leadership skills
- Excellent communication and collaboration skills
- Ability to mentor and coach team members
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Strong understanding of software development principles and practices
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Technical Lead II, you'll have opportunities to:
- Develop and mentor direct reports
- Lead productive teams
- Participate in technical execution and delivery of new features
- Explore generative AI opportunities
- Build and scale a robust data infrastructure
Work Environment and Company Culture
arenaflex is a remote-first company that values flexibility and connection. Whether you're a remote employee or work from our office, we want you to start your journey here by building strong connections with your team and peers. You'll be required to attend a regional arenaflex office for in-person onboarding, and you'll also attend other in-person events to continue building on those connections.
Compensation, Perks, and Benefits
We offer a competitive salary range of $191,100 - $305,800 USD annually, depending on experience. We also offer a range of benefits, including:
- Comprehensive health insurance
- 401(k) matching
- Flexible PTO
- Professional development opportunities
- Access to industry-leading tools and technologies
How to Apply
If you're a strong senior engineer with a passion for leading small teams and developing innovative solutions, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job