Digital Customer Service Advisor – Energy (Remote) – arenaflex Store
Are you a customer service enthusiast with a passion for energy and sustainability? Do you thrive in fast-paced environments and enjoy solving complex problems? Look no further! arenaflex is seeking a talented Digital Customer Service Advisor to join our remote team and help us revolutionize the way we interact with our customers.
About arenaflex
arenaflex is a pioneering energy company that's shaking up the industry with its innovative approach to customer service. We believe that energy should be accessible, affordable, and sustainable for everyone. Our team is made up of passionate individuals who are dedicated to making a positive impact on the planet. We're not just a company – we're a community of like-minded individuals who are committed to driving change.
The Role
As a Digital Customer Service Advisor, you'll be the face of arenaflex, providing exceptional customer service to our clients via phone, email, and other digital channels. You'll be responsible for resolving complex customer queries, providing personalized solutions, and ensuring that every interaction is a positive one. You'll work closely with our team to identify and address customer pain points, and help us develop new strategies to improve our services.
Key Responsibilities
* Provide exceptional customer service via phone, email, and other digital channels
- Resolve complex customer queries and provide personalized solutions
- Identify and address customer pain points, and help develop new strategies to improve our services
- Work closely with our team to ensure seamless communication and collaboration
- Stay up-to-date with industry trends and best practices in customer service
- Participate in training and development programs to enhance your skills and knowledge
The Types of People We're Looking For
* Live for great customer service and are passionate about making a positive impact on our clients
- Ask questions and embrace change – we're a fast-paced environment that's always evolving
- Have each other's backs – we're a team that supports and encourages each other to do our best
- Care about the planet and are committed to sustainability
- Spot problems and fix them – we're a company that values innovation and creativity
- Tackle tough calls head-on – we're a team that's not afraid to take on challenges
- Look out for those who need it most – we're a company that values empathy and compassion
What's in It for You?
* Remote working and flexible hours – 50% of your working hours will be between 9am and 5:30pm, and the other 50% will be flexible for you to choose
- EV salary sacrifice – drive electric and save money
- Share options – own a little piece of the pie
- Weekly 'Family Dinner' catch-ups – we're a team that values connection and community
- A competitive salary of £24,900
- 37.5 hours per week split over morning, evenings, and weekends
- A supportive and inspiring team that's passionate about making a difference
Our Process
Our hiring process typically takes up to 4 weeks, but we'll always do our best to flex around what works for you. Here's what you can expect:
- First Stage Interview – you'll have the opportunity to speak to one of our team members or record your responses to pre-set questions at a time that fits you
- Prep Call – after your first interview, you'll arrange a call with someone from our Talent Team to give you an overview of what you need to know to succeed in the next stage
- Discovery Day – this is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews
- Final Interview – the last stage is the final interview, where you'll visit our office, meet two of our leadership team, and have a chance to ask any final questions
Getting Started
If you're ready to join our team and make a difference, we want to hear from you! Please apply to this job through our website, and we'll be in touch to discuss the next steps. If you have any burning questions before then, drop us a message at [email protected] and we'll do our best to help.
Accommodations and Accessibility
We want to ensure that you have all the tools and environment you need to unleash your potential. If you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customize your interview process for comfort and maximum magic! Apply for this job