Experienced Customer Assistant – Online Order Fulfillment and Customer Service

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy using technology to drive results? If so, we want to hear from you! arenaflex is seeking an experienced Customer Assistant to join our Online department, where you'll play a vital role in selecting and packing orders for our customers. As a Customer Assistant at arenaflex, you'll be the face of our brand, providing top-notch service to our customers and ensuring their online shopping experience is nothing short of exceptional. You'll work closely with our team to select and pack orders, using our technology to find products in the store and prepare them for delivery or collection. You'll also be trained across various departments, including replenishment and service, to provide support where needed.

About arenaflex

arenaflex is a leading retail company that's passionate about providing our customers with a unique shopping experience. With a focus on freshness and quality, we're one of the UK's largest supermarkets, serving over 11 million customers every week. Our commitment to excellence and customer satisfaction is at the heart of everything we do, and we're looking for like-minded individuals to join our team.

Key Responsibilities:

* Select and pack orders for online customers, using our technology to find products in the store

• Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
• Work closely with our team to ensure seamless order fulfillment and customer satisfaction
• Be trained across various departments, including replenishment and service, to provide support where needed
• Use a range of equipment while maintaining high standards of Health & Safety
• Collaborate with colleagues to achieve team goals and objectives

Essential Qualifications:

* Previous experience in a customer-facing role, preferably in retail or a similar industry

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Ability to work in a fast-paced environment, using technology to drive results
• Basic math skills and accuracy when handling cash and operating a till
• Ability to lift and move stock, as required
• Availability to work a variety of shifts, including evenings and weekends

Preferred Qualifications:

* Previous experience in an online order fulfillment or customer service role

• Knowledge of our products and services, or a willingness to learn
• Basic computer skills, including familiarity with our technology systems
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment, using technology to drive results
• Basic math skills and accuracy when handling cash and operating a till
• Ability to lift and move stock, as required
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Basic computer skills, including familiarity with our technology systems

Career Growth Opportunities and Learning Benefits:

* Opportunities for career progression and development within our company

• Comprehensive training program to help you develop your skills and knowledge
• Access to our online learning platform, where you can learn new skills and develop your career
• Collaborative and supportive work environment, where you can share ideas and learn from colleagues

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment, where you'll have the opportunity to learn and grow with our company

• Our company culture is built on a foundation of excellence, customer satisfaction, and teamwork
• We're committed to providing a safe and inclusive work environment, where everyone feels valued and respected

Compensation, Perks, and Benefits:

* Competitive hourly rate

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits, including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas, and gyms, and lots more
• Optional Payroll charity donations
• A range of family-friendly policies, including 26 weeks maternity and adoption leave, along with neonatal and fertility leave

What Happens Next?

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and fast-paced work environment, click apply today! We'll contact you soon, so please check your emails and phone regularly. At arenaflex, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at [email protected]. Alternatively, if you need adjustments at interview stage, if you're invited for interview, you'll be given a local contact who can support you with this.

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