Experienced SAP Concur Customer Experience Manager (CXM) – Federal Government Travel and Expense Solutions

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and success. As a leading provider of innovative solutions, we're seeking an experienced SAP Concur Customer Experience Manager (CXM) to join our team. This is a unique opportunity to leverage your expertise in government travel and expense products and policy to drive forward momentum on product development, foster trusted relationships, and ensure world-class customer experiences.

About arenaflex

arenaflex is a forward-thinking organization that's passionate about empowering our customers to achieve their goals. With a strong focus on innovation, collaboration, and customer satisfaction, we're committed to delivering exceptional solutions that meet the evolving needs of our clients. Our team is comprised of talented professionals who share a common vision: to make a meaningful impact in the lives of our customers.

Job Summary

As a SAP Concur Customer Experience Manager (CXM), you'll serve as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. Your primary responsibilities will include fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. You'll leverage your expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development.

Key Responsibilities

* Foster trusted relationships with Federal Government stakeholders, government customers, and internal product teams to drive product adoption and ensure world-class customer experiences.

• Leverage expertise in government travel and expense products and policy to provide valuable insights and guide forward momentum on product development.
• Collaborate with cross-functional teams to lead customer experience initiatives, including UX research, stakeholder interviews, and workshop facilitation within an agile environment.
• Develop and implement strategies to drive product adoption and ensure customer satisfaction.
• Provide training and support to customers on SAP Concur Travel and Expense modules, including requirements gathering, demonstrations, configuration, testing, and go-live support.
• Work closely with internal teams to ensure seamless integration of SAP Concur with ERP or HRIS systems.
• Develop and maintain relationships with key stakeholders, including government customers, internal product teams, and cross-functional teams.

Essential Qualifications

* At least 3 years of experience with SAP Concur configuration and administration.

• At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
• Implementation of SAP Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
• Proficiency in the understanding of Concur Request, Travel and Expense modules.
• Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
• Familiarity with expense policies, compliance, and finance/AP processes.
• Excellent facilitation skills for both technical workshops and user training sessions.
• Ability to work independently while engaging cross-functional stakeholders.

Preferred Qualifications

* Experience integrating SAP Concur with ERP or HRIS systems.

• SAP Concur certification(s).
• Prior experience in change management and process optimization.
• Experience working with organizations migrating from manual or paper-based systems.
• Travel industry experience.
• FTR/JFTR knowledge.

Clearance

* Able to obtain MBI Clearance.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and experienced professional looking to make a meaningful impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job