Senior UX Design Manager, Amazon Customer Service Job at arenaflex in Newark

At arenaflex, we're revolutionizing the way we interact with our customers, and we're looking for a talented Senior UX Design Manager to join our Customer Engagement Technology Team. As a leader in UX design, you'll have the opportunity to shape the customer experience and drive innovation across multiple user experiences. If you're passionate about creating intuitive, effortless, and empathetic experiences, we want to hear from you.

About arenaflex

arenaflex is a global leader in e-commerce, and our mission is to be Earth's most customer-centric company. We're committed to delivering exceptional customer experiences through innovative technology and design. Our Customer Engagement Technology Team is at the forefront of this mission, working tirelessly to design and develop industry-leading tools that make every interaction with our customers seamless and effortless.

A Day in the Life

As a Senior UX Design Manager, you'll be part of a diverse and dynamic team of UX designers, researchers, writers, and program managers. You'll work closely with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. Your day will be filled with:

• Collaborating with cross-functional teams to develop a shared vision and lead the design process
• Coaching and mentoring your team to deliver high-quality design work
• Presenting design work to partners and executive leadership for review, feedback, and sign-off
• Prioritizing effectively and using data to inform decisions
• Developing processes that drive quality and efficiency to help designers accomplish more than they could otherwise

Key Responsibilities

As a Senior UX Design Manager, you'll be responsible for:

• Leading a team of talented UX designers to deliver bar-raising experiences for customers around the world
• Driving UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team
• Partnering closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction
• Coaching your team from a deep understanding of UX best practices, embodying a nimble, creative, and pragmatic approach that pushes the boundaries of agile UX
• Ensuring creative quality through the methods and mechanisms set in motion
• Investing in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration

Essential Qualifications

To be successful in this role, you'll need:

• 12+ years of design experience
• 7+ years of leading multi-disciplinary design teams (visual design, interaction design, user research, etc.)
• Experience in life cycle design projects from design strategy through execution
• Deep curiosity about and familiarity with generative AI

Preferred Qualifications

* Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)

• Experience in ownership of projects and communicating timelines and executing independently

About the Team

Our Customer Service UX team is a dynamic and inclusive group of professionals who share a passion for creating exceptional customer experiences. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard, but we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a base pay range of $162,300/year to $268,400/year, depending on location and experience. In addition to a full range of medical, financial, and other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that empowers our employees to deliver the best results for our customers. We're an equal opportunity employer and do not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

How to Apply

If you're passionate about creating exceptional customer experiences and want to join a dynamic and inclusive team, please apply to this job through our internal or external career site. We can't wait to hear from you!

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