Experienced Healthcare Customer Service Associate – REMOTE (Start Date: September 28, 2025)

At arenaflex, we're committed to delivering exceptional healthcare services to our valued customers, and we're seeking a talented and compassionate Healthcare Customer Service Associate to join our team. As a key member of our customer service team, you will play a vital role in providing accurate and high-quality information to patients, providers, and members, with a focus on servicing Veterans and their families.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through exceptional service and care. Our team is passionate about making a meaningful impact in the healthcare industry, and we're looking for like-minded individuals to join our mission-driven environment.

Job Summary

We're hiring 11 Customer Service Associates to support our healthcare-focused customer service team. As a Healthcare Customer Service Associate, you will be responsible for providing professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is a remote, full-time position that requires a strong focus on accuracy, attention to detail, and a commitment to providing an outstanding experience to our customers.

Key Responsibilities

• Inbound Call Customer Interaction: + Respond to calls, emails, and chat inquiries regarding healthcare services, benefits, and claims. + Assist patients and providers in navigating healthcare plans and resolving concerns.

• Problem-Solving & Issue Resolution:

+ Identify customer concerns and provide solutions or escalate as needed. + Manage follow-ups to ensure timely resolution.

• Administrative Support:

+ Handle data entry, case documentation, and maintain accurate customer records.

• Collaboration & Teamwork:

+ Work cross-functionally with claims, billing, and care coordination teams. + Share best practices with teammates to improve service delivery.

• Customer Education:

+ Educate members about health services, benefits, and coverage options. + Explain claims processes, billing procedures, and how to access healthcare services.

• Compliance:

+ Adhere to confidentiality and HIPAA compliance when handling customer data. + Follow company protocols for customer interactions.

Who We're Looking For

• Effective multitaskers who can listen, type, and problem-solve simultaneously

• Can remain calm under pressure and capable of managing sensitive or emotional conversations
• Comfortable using dual-monitors, PC-based systems, and call center software
• Independent and proactive in a fully remote, distraction-free home office

Minimum Qualifications

• Reside in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA

• At least 2 years of experience in healthcare-related customer service or call center roles (Medicare, Medicaid, TRICARE, VA preferred)
• Technical Skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (Salesforce, NICE, Microsoft Dynamics, etc.) is a plus.
• Strong verbal and written communication skills
• Ability to assess and resolve customer issues
• Must be able to handle challenging customer interactions professionally and calmly
• Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions

Remote Work Requirements

• A quiet, dedicated home workspace free of distractions

• Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up)
• Wired internet connection (LAN) preferred
• Ability to perform basic troubleshooting with phone support from tech team
• Company-provided equipment (computer, monitors, webcam, headset, cables) and support.

Training & Schedule

• 5 weeks of live, paid virtual training (MS Teams)

• Must attend all training sessions with camera on, in full-view, and with full engagement
• No absences allowed unless in emergency situations
• Full attendance is critical for success in this role

Why Join Us?

This is a service-focused role supporting a larger healthcare initiative. As a arenaflex team member, you will join a team dedicated to a mission-driven environment where quality and compassion come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service.

Compensation & Benefits

• $17.75/hour base pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election)

• If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company
• If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job