Government Programs Customer Service Vendor Liaison – Collaboration and Compliance Expert

At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities, and we're looking for a talented Government Programs Customer Service Vendor Liaison to join our team.

About arenaflex

arenaflex is a dental benefits leader with over 60 years of experience. We're committed to making a positive impact on our communities through investments in initiatives that promote oral health and overall well-being. Our All In culture is built on a mindset, feeling, and attitude that drives everything we do – from taking charge of our careers to helping colleagues and lending a hand in the community.

Job Summary

We're seeking a highly skilled Government Programs Customer Service Vendor Liaison to serve as a liaison between arenaflex and our vendor's customer service department. This role requires strong communication, analytical, and problem-solving skills, as well as the ability to work collaboratively across departments to ensure data accuracy and consistency. If you're a motivated and detail-oriented professional with a passion for customer service and vendor management, we encourage you to apply.

Primary Job Responsibilities

* Coordinates training sessions to ensure vendor customer service representatives (CSRs) are well-informed about arenaflex products and services.

• Communicates plan updates and changes to the vendor's customer service department to ensure accurate and up-to-date information is provided to customers.
• Ensures compliance with plan regulations and guidelines by monitoring vendor activities and providing necessary guidance.
• Coordinates call calibrations to maintain consistency and quality in customer service interactions.
• Assists with oversight activities, including reviewing vendor CSR calls and scorecards to identify areas for improvement.
• Conducts live listening sessions of vendor CSR calls to ensure adherence to quality standards.
• Reviews call metrics reports and CSR performance reports to monitor and evaluate vendor performance.
• Works with the vendor to address deficiencies and implement corrective actions.
• Participates in meetings, audits, trainings, and business improvement initiatives.
• Collaborates and communicates closely across departments to ensure data accuracy and consistency.
• Assists in the development of departmental policies and procedures required for effective vendor management.

Essential Qualifications

* Bachelor's degree in business administration, healthcare management, or a related field.

• Two years of experience in customer service, vendor management, or a related area.
• Prior experience with training coordination and compliance monitoring is preferred.
• Intermediate knowledge of word processing, spreadsheet, and database applications.
• Strong analytical skills.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Ability to solve complex problems using independent judgment.

Preferred Qualifications

* Advanced degree in business administration, healthcare management, or a related field.

• Three or more years of experience in customer service, vendor management, or a related area.
• Experience with call calibration and quality assurance.
• Familiarity with dental benefits and customer service industry.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.
• Ability to work collaboratively across departments.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Familiarity with customer relationship management (CRM) software.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Professional development workshops and conferences.
• Online training and certification programs.
• Tuition reimbursement or educational assistance.
• Opportunities for advancement and career growth.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's supportive, collaborative, and fun. Our employees enjoy a range of benefits, including:

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Short- and long-term disability, life insurance, and 401(k) savings plans.
• Flexible spending accounts and tuition reimbursement or educational assistance.
• Eight hours of paid volunteer time each year.
• Access to an on-staff health coach and personal trainer.
• Many other perks and benefits.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Salary range: $60,000 - $80,000 per year.
• Comprehensive benefits package.
• Annual incentive compensation based on business goals.
• Opportunities for career growth and advancement.

How to Apply

If you're a motivated and detail-oriented professional with a passion for customer service and vendor management, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and fun. Apply for this job