Experienced Full Stack Product Management Intern – Digital Customer Experience Transformation at arenaflex

Join arenaflex, a leading innovator in the telecommunications industry, as we embark on a transformative journey to revolutionize customer service experiences. As a summer intern on the arenaflex Digital Services Team, you will play a pivotal role in shaping the future of customer interactions, leveraging cutting-edge technologies to create seamless, omni-channel experiences.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of the telecommunications industry for decades. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for millions of customers worldwide. Our mission is to empower individuals and businesses to connect, communicate, and thrive in an ever-evolving digital landscape.

Role Description

As a Full Stack Product Management Intern, you will be responsible for driving the development of digital customer experiences that integrate seamlessly into an omni-channel ecosystem. Your key responsibilities will include:

• Ideating and delivering digital-first experiences that meet customer needs and promote business efficiency
• Collaborating with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives that drive customer success and business growth
• Defining opportunities and measures of success for identified concepts and partnering with technology teams to develop them
• Prioritizing and constructing business cases that secure funding
• Managing product roadmaps by optimizing customer and business value
• Defining solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams
• Developing strategies and quantifying the competitive performance of the organization's operations and/or markets
• Evaluating the potential impact of changes and reporting out forecasts that affect the industry

Qualifications

To succeed in this role, you will need to possess the following qualifications:

• MBA or relevant degree: A Master's degree in Business Administration or a related field is preferred, but not required.
• Digital product management experience: Experience in digital product management, including web, virtual assistance, app, social messaging, asynchronous/synchronous chat, IVR, and other digital channels.
• Business strategy and analysis: Proficiency in translating business strategy and analysis into consumer-facing digital products.
• Business case preparation and presentation: Ability to prepare and present business cases for new products/services.
• Leadership and influence: Demonstrated ability to lead, influence, and persuade others.
• Interpersonal and communication skills: Strong interpersonal and communication skills, including oral, written, and presentation skills.
• Financial analysis, competitive analysis, and predictive modeling: Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Cross-functional collaboration: Track record of working cross-functionally to deliver large-scale initiatives.
• Technical background: Solid technical background with understanding and/or experience in software development and web technologies.

Requirements

In addition to the qualifications above, you will need to meet the following requirements:

• Full product life cycle management: Demonstrated experience with full product life cycle management.
• Customer journey mapping techniques: Working knowledge of customer journey mapping techniques.
• Technical skills: Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric, and other relevant tools.
• Voice of the customer (VoC) survey applications: Working knowledge of voice of the customer (VoC) survey applications, such as Qualtrics and Medallia.
• Executive level presentations: Proficient in building executive level presentations in Microsoft PowerPoint.

Benefits

As a Full Stack Product Management Intern at arenaflex, you will enjoy the following benefits:

• 10-week remote internship: This is a remote position that can be located anywhere in the United States.
• Flexible start dates: Start dates are available on June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026.
• Competitive compensation: This position can earn $20 - $28 per hour, depending on education level (Undergrad $20 per hour; Grad $28 per hour).
• Opportunities for growth: arenaflex offers a dynamic and supportive work environment that fosters growth and development.

Why arenaflex?

arenaflex is a company that values innovation, collaboration, and customer satisfaction. We offer a unique opportunity to work with a talented team of professionals who are passionate about shaping the future of customer experiences. As a Full Stack Product Management Intern, you will have the chance to:

• Develop your skills: Work on real-world projects that challenge you to think creatively and develop your skills in digital product management.
• Collaborate with experts: Collaborate with experienced product managers, customer care, IT, finance, and marketing professionals to drive business growth and customer satisfaction.
• Make a difference: Contribute to the development of digital customer experiences that make a real difference in people's lives.

How to Apply

If you are a motivated and talented individual who is passionate about digital product management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job