Experienced Customer Support & Data Entry Specialist – Orthopedic/DME, Remote Evening Shift

At arenaflex, we're dedicated to revolutionizing the way people live, work, and interact with our innovative e-commerce businesses. As a leading provider of orthopedic bracing and medical devices, athletic shoes, and apparel, we're seeking a highly skilled and detail-oriented Customer Support & Data Entry Specialist to join our remote team. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's committed to making a positive impact on people's lives. Our mission is to provide top-notch products and services that empower individuals to live healthier, more active lifestyles. With a strong focus on customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed our customers' expectations.

Schedule & Work Environment

As a Customer Support & Data Entry Specialist, you'll work a flexible evening schedule from Sunday to Thursday, 3:00 p.m. – 11:00 p.m. EST. This role is designed to be remote, allowing you to work from the comfort of your own home. You'll be required to have a quiet, distraction-free workspace and be available at your computer for the full shift.

Key Responsibilities

As a key member of our customer support team, you'll be responsible for:

• Handling all incoming calls and return missed calls promptly with professionalism, ensuring that customers receive timely and effective support.
• Responding to customer messages across phone, email, and live chat, providing knowledgeable support for orthopedic products, including fitting guidance and product recommendations.
• Processing and managing digital orders with accuracy and efficiency, ensuring that customers receive their products on time and in good condition.
• Performing ongoing data entry tasks, ensuring accuracy and organization, particularly during call downtimes.
• Maintaining clear communication with team members and management regarding customer issues and resolutions.

Qualifications & Skills

To succeed in this role, you'll need:

• Prior experience in the orthopedic bracing or DME industry, with hands-on knowledge of brace types, brands, and fitting techniques.
• Familiarity with medical billing/coding (L-codes) and insurance processes is a plus.
• Experience in O&P clinics, chiropractic or orthopedic offices, or medical equipment suppliers highly valued.
• Strong organizational and data entry skills with exceptional accuracy, proficiency with Microsoft Excel, Word, and multiple web-based systems.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers, team members, and management.
• A quiet, distraction-free workspace and a reliable computer with internet access.

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support & Data Entry Specialist, you'll have the opportunity to:

• Develop your knowledge of orthopedic products and services, with ongoing training and support from our experienced team.
• Enhance your data entry skills, with the opportunity to work with multiple web-based systems and software applications.
• Improve your communication skills, with the ability to interact with customers, team members, and management in a fast-paced environment.
• Contribute to the success of our e-commerce businesses, with the opportunity to make a positive impact on people's lives.

Compensation, Perks, & Benefits

As a 1099 contract laborer, you'll enjoy:

• Competitive hourly rates, ranging from $13.00 to $15.00 per hour.
• The flexibility to work from home, with a quiet, distraction-free workspace.
• The opportunity to develop your skills and knowledge in a dynamic and fast-paced environment.
• Ongoing training and support from our experienced team.
• The chance to make a positive impact on people's lives, with the opportunity to contribute to the success of our e-commerce businesses.

How to Apply

If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application on Indeed, and complete our warehouse associate assessment, available at: https://app.testgorilla.com/s/2pqvm9f6 We look forward to hearing from you!

Application Instructions

1. Submit your application on Indeed. 2. Complete our warehouse associate assessment, available at: https://app.testgorilla.com/s/2pqvm9f6 3. If you're selected for an interview, we'll be in touch to discuss your application and answer any questions you may have.

Language & Work Location

We prefer candidates with good English language skills. This role is remote, with the opportunity to work from home.

Job Types & Pay

This is a full-time, contract position, with expected hours of 40 per week. Pay rates range from $13.00 to $15.00 per hour.

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