Experienced Oracle Utility Customer Care & Services CCS Conversion Designer Consultant

At arenaflex, we're committed to empowering public utility clients with innovative solutions that drive efficiency and excellence in customer care and services. As a highly skilled and detail-oriented CCS Conversion Designer Consultant, you'll play a pivotal role in supporting a long-term enterprise system transformation initiative. If you're passionate about data mapping, conversion logic design, and technical coordination, we invite you to join our team and contribute to shaping the future of utility customer services.

About arenaflex

arenaflex is a leading provider of cutting-edge solutions for public utilities, helping them navigate complex system transformations and stay ahead of the curve in customer care and services. Our team of experts is dedicated to delivering exceptional results, and we're committed to fostering a culture of innovation, collaboration, and growth.

Job Summary

We're seeking an experienced CCS Conversion Designer Consultant to join our team and support a public utility client in San Antonio, TX. As a hybrid role, you'll require onsite presence from Tuesday through Thursday each week, working closely with our client's team to design and implement data conversion strategies, develop detailed mapping logic, and ensure the integrity and completeness of migrated data.

Key Responsibilities

As a CCS Conversion Designer Consultant, your key responsibilities will include:

• Design and document data conversion strategies for legacy system data migration into CCS, ensuring seamless integration and minimal disruption to business operations.
• Develop detailed mapping logic and specifications based on system requirements and business rules, collaborating closely with data analysts, developers, and business SMEs to ensure accuracy and completeness.
• Review and validate conversion requirements to ensure the integrity and completeness of migrated data, identifying and resolving any issues that may arise during testing or post-load validations.
• Create technical documentation, including conversion rules, test plans, and validation scripts, to facilitate knowledge sharing and ensure a smooth transition to production.
• Participate in conversion mock runs and go-live activities to ensure successful execution, working closely with the client's team to address any challenges or concerns.
• Analyze and resolve data issues arising during testing or post-load validations, providing expert guidance and support to ensure the highest level of data quality.
• Contribute to conversion planning, scheduling, and resource coordination, ensuring timely and efficient execution of the project.

Required Qualifications

To be successful in this role, you'll need:

• 5+ years of experience in data conversion or system integration roles, ideally within public utilities or large enterprise systems.
• Strong understanding of CCS (Customer Care & Services) or other utility customer systems, with a proven track record of designing and implementing successful data conversions.
• Proficient in data mapping, transformation logic, and conversion testing practices, with experience working with data analysts, developers, and business SMEs.
• Experience working with SAP, Oracle Utilities, or other CIS platforms is a plus, but not required.
• Strong communication skills and ability to work cross-functionally in a fast-paced environment, with a proven ability to build strong relationships with stakeholders.
• Must be available to work onsite in San Antonio, TX three days per week (Tues–Thurs).

Preferred Qualifications

While not required, the following qualifications would be highly desirable:

• Experience with SAP IS-U, Oracle CC&B, or similar platforms, with a proven track record of designing and implementing successful data conversions.
• Prior involvement in utility billing, metering, or customer service data conversion projects, with a strong understanding of the complexities and challenges involved.
• Knowledge of SQL, ETL tools, or conversion accelerators, with experience working with data analysts, developers, and business SMEs.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent analytical and problem-solving skills, with the ability to analyze complex data issues and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to build strong relationships with stakeholders and communicate technical information effectively.
• Proven ability to work in a fast-paced environment, with a strong attention to detail and ability to meet deadlines.
• Experience working with data analysts, developers, and business SMEs, with a strong understanding of data mapping, transformation logic, and conversion testing practices.
• Strong technical skills, with experience working with SAP, Oracle Utilities, or other CIS platforms.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a CCS Conversion Designer Consultant, you'll have access to:

• Ongoing training and development opportunities, with a focus on data conversion, system integration, and customer care and services.
• Mentorship and coaching from experienced professionals, with a focus on helping you achieve your career goals.
• Opportunities to work on high-profile projects, with a focus on delivering exceptional results and driving business growth.
• A collaborative and dynamic work environment, with a focus on innovation, creativity, and teamwork.

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a CCS Conversion Designer Consultant, you'll have access to:

• A state-of-the-art office space, with a focus on comfort, convenience, and productivity.
• A collaborative and dynamic work environment, with a focus on innovation, creativity, and teamwork.
• Opportunities to participate in company-sponsored events and activities, with a focus on building strong relationships with colleagues and stakeholders.
• A comprehensive benefits package, with a focus on supporting your physical, emotional, and financial well-being.

Compensation, Perks, and Benefits

As a CCS Conversion Designer Consultant, you'll receive:

• A competitive salary, with a focus on recognizing your skills, experience, and contributions.
• A comprehensive benefits package, with a focus on supporting your physical, emotional, and financial well-being.
• Opportunities for professional growth and development, with a focus on helping you achieve your career goals.
• A collaborative and dynamic work environment, with a focus on innovation, creativity, and teamwork.

How to Apply

If you're a highly skilled and detail-oriented CCS Conversion Designer Consultant with a passion for data mapping, conversion logic design, and technical coordination, we invite you to apply to this exciting opportunity. Please submit your resume and a cover letter, highlighting your experience, skills, and qualifications. We can't wait to hear from you! Apply to this job Apply for this job