Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

At arenaflex, we're committed to providing top-notch solutions for JanSan, Foodservice, and Industrial Packaging businesses across the nation. Our team of experts is dedicated to delivering the right supplies and support to help our customers succeed every day. We're now seeking an experienced Customer Service Representative to join our growing team and help us exceed our customers' expectations.

About arenaflex

arenaflex is a leading national distributor of innovative solutions for businesses. With over 6,000 associates across 180+ locations, we strive to be the best employer we can be. We value people, we embrace change, and we reach higher. Our passion for delivering exceptional customer experiences has earned us a reputation as a trusted partner in the industry. We're proud to serve thousands of customers nationwide in various end markets, including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.

Job Summary

We're looking for a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing timely and accurate information to customers, handling client interactions, and processing customer orders. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional experiences, we want to hear from you!

Responsibilities

As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real impact on our customers' experiences. Your key responsibilities will include:

• Providing timely and accurate information to incoming customer order status and product knowledge requests
• Handling all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients
• Processing customer orders and changes according to established department policies and procedures
• Processing orders from sales representatives and acting as the point of contact regarding open orders
• Maintaining various accounts and reviewing open orders
• Pulling Material Safety Data Sheets and copying as required for customers
• Researching customer problems and following through to resolution
• Providing administrative support for management, including report generation, data processing, and filing
• Participating in other projects assigned by your supervisor

Ideal Candidate

We're looking for a highly motivated and customer-focused individual to join our team. The ideal candidate will have:

• A high school diploma or equivalent; some college preferred
• 1-2 years of customer service experience in a warehouse or distribution environment (helpful but not required)
• Excellent verbal and written communication skills
• Keen attention to detail and accuracy in handling data
• Strong problem-solving skills
• Ability to work independently and collaboratively
• Customer-focused mindset

Physical Requirements

While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.

Compensation & Benefits

The pay range for this role is $18-$22 per hour. This range represents what arenaflex reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, arenaflex offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement, and more.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our associates' well-being. Some of the reasons why you'll love working at arenaflex include:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and tools
• Opportunities to make a real impact on our customers' experiences

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and be part of a dynamic and growing organization. Apply to this job Apply To this Job

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. We provide reasonable accommodation to applicants and employees with disabilities.

References

For more information about arenaflex, please visit our website at [www.arenaflex.com](http://www.arenaflex.com). Apply for this job