Experienced Outbound Customer Service Representative – Voice of Consumer Advocacy at arenaflex
Location:
Tulsa, OK, US
Workplace:
Hybrid remote
Job Type:
Full-time
About arenaflex
At arenaflex, we're passionate about empowering consumers to share their authentic experiences with our Accredited Brands. As a leading platform for consumer reviews, we're committed to fostering a collaborative environment where our team members can thrive, grow, and make a meaningful impact. Our mission is to revolutionize the way consumers interact with our brands, and we're seeking an experienced Outbound Customer Service Representative to join our team in Tulsa, OK.
Job Description
As an Outbound Customer Service Representative at arenaflex, you'll be the voice that helps our consumers share their stories with our Accredited Brands. In this role, you'll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction.
Key Responsibilities
* Conduct quality phone reviews with verified consumers to capture detailed, authentic stories that power our review platform
- Establish a positive rapport with every consumer, maintaining a high level of professionalism and ensuring a positive consumer experience in every interaction
- Meet minimum word count for published reviews and required metrics for dials and reviews
- Prepare Calling report on assigned days and update Review Center Dashboard on assigned week
- Complete Monthly Recording highlights for auditing and performance management
- Maintain accurate daily reporting for transcription & moderation and correct/update needed contact information to ensure timely transcription/moderation
Monthly/Weekly Expectations
* Meet weekly and monthly performance metrics, including dials, reviews, and word count
- Participate in regular team meetings and training sessions to stay up-to-date on industry trends and best practices
- Collaborate with cross-functional teams to ensure seamless execution of consumer outreach and review processes
Requirements
* 1+ year of experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills, with the ability to build rapport with consumers and colleagues alike
- Proficiency in using technology, including AI tools and CRM software
- Ability to work in a fast-paced environment, meeting performance metrics and deadlines
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Essential Qualifications
* Experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills
- Proficiency in using technology, including AI tools and CRM software
- Ability to work in a fast-paced environment, meeting performance metrics and deadlines
Preferred Qualifications
* Experience in outbound customer service or sales
- Familiarity with consumer review platforms or similar industries
- Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
- Experience working in a hybrid remote environment
Skills and Competencies
* Excellent communication and interpersonal skills
- Proficiency in using technology, including AI tools and CRM software
- Ability to work in a fast-paced environment, meeting performance metrics and deadlines
- Strong problem-solving and critical thinking skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development, including training and development programs
- Collaborative environment that fosters innovation and creativity
- Recognition and rewards for outstanding performance and contributions
- Opportunities for advancement within the company
Work Environment and Company Culture
* arenaflex is committed to work-life harmony, career development, and celebrating wins together
- Collaborative environment that fosters innovation and creativity
- Recognition and rewards for outstanding performance and contributions
- Opportunities for advancement within the company
Compensation, Perks, and Benefits
* Competitive salary and benefits package, including health care plan (medical, dental & vision), retirement plan (401k), life insurance (basic, voluntary & AD&D), paid time off (vacation, sick & public holidays), family leave (maternity, paternity), short term & long term disability
- Opportunities for professional growth and development, including training and development programs
- Collaborative environment that fosters innovation and creativity
- Recognition and rewards for outstanding performance and contributions
How to Apply
If you're passionate about empowering consumers and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply to this job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job