Customer Care & Sales Specialist – Compassionate Guide for Families Worldwide (Up to $13/hr OTE)
At arenaflex, we're a forward-thinking staffing agency that partners with innovative companies prioritizing exceptional customer care and operational excellence. Our clients value skilled professionals who can convert leads, nurture relationships, and drive revenue—all while delivering outstanding service. We're currently hiring for a Customer Care & Sales Specialist on behalf of our client—a contemporary funeral home serving families in Southern California. If you're someone who can drive sales while combining empathy and clarity, we'd love to hear from you.
About arenaflex
arenaflex is a dynamic staffing agency that connects talented professionals with forward-thinking companies. Our mission is to provide exceptional customer care and operational excellence through innovative staffing solutions. We're passionate about empowering our clients to achieve their goals while fostering a culture of compassion, empathy, and understanding.
The Role
As a Customer Care & Sales Specialist, you'll be the first point of contact for families navigating cremation and end-of-life services. You'll guide them with compassion, educate them on their options, and help them feel confident. Your key responsibilities will include:
- Answer inbound calls with empathy, professionalism, and clarity.
- Understand families' needs and explain service options clearly.
- Guide leads through a structured sales process with care and follow-up.
- Maintain contact via calls, texts, and emails to support decision-making.
- Collaborate with internal teams to ensure smooth service handoffs.
- Track and update lead progress in internal systems and CRM tools.
- Participate in regular team check-ins and share feedback.
- Stay organized and adaptable in a fast-paced, remote environment.
What We're Looking For
We're looking for motivated, compassionate sales professionals with strong communication skills. The ideal candidate will have:
- 2+ years of experience in consumer sales. (Required)
- Fluency in English (spoken and written). (Required)
- A stable internet connection and a reliable computer setup. (Required)
- A clear, empathetic, and persuasive communication style.
- Strong organization and comfort with tools like CRMs and VoIP.
- A quiet, distraction-free home office.
Why Join arenaflex?
* Fully Remote: Work from anywhere (outside the US) and enjoy the flexibility of a remote work environment.
- Competitive Compensation: Earn between $10/hr and $13/hr in on-target earnings (OTE), which includes a guaranteed base pay plus performance-based bonuses. The final offer will reflect your experience.
- PTO and Paid U.S. Holidays: Take time to rest and recharge with paid time off and U.S. holiday coverage.
- Growth Opportunity: Be part of a fast-growing, mission-driven team that's passionate about innovation and development.
- Supportive Leadership: Work alongside experienced professionals who are dedicated to empowering you to succeed.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Our benefits package includes:
- Competitive compensation and bonuses
- Comprehensive training and development programs
- Opportunities for career advancement and professional growth
- A dynamic and supportive team environment
- Flexible work arrangements and remote work options
- Access to cutting-edge technology and tools
How to Apply
If you're excited to make a meaningful impact and grow your sales career, we'd love to meet you!
- Click "Apply now"
- You will then be asked to take a sales assessment!
- If qualified, you'll be invited to move forward in the interview process.
Join Our Team
Be a trusted guide during one of life's most important moments—apply today and become part of a team that's dedicated to providing exceptional customer care and operational excellence. Apply to this job Apply for this job