Experienced Airport Agent - Ramp and Customer Service Representative

Join the dynamic team at arenaflex, a leading regional airline and ground handling services provider, as an Airport Agent - Ramp and Customer Service Representative. This exciting role offers a unique blend of operational and customer-facing responsibilities, providing a stimulating and challenging work environment that fosters career growth and development.

About arenaflex

arenaflex is a fast-growing airline with a strong commitment to providing outstanding service to its customers. As a wholly owned subsidiary of American Airlines Group, we operate under the American Eagle brand, offering regional flight service to American Airlines and ground handling services for many American Airlines Group flights. With hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles, we offer a diverse and dynamic work environment that is perfect for individuals who are passionate about the airline industry.

Why Join arenaflex?

* Amazing Employee Flight Privileges: As an arenaflex employee, you'll enjoy incredible flight privileges within the American Airlines global network, allowing you to explore new destinations and experience the world like never before.

• Training and Development Programs: We're committed to helping you grow and develop your career, with comprehensive training and development programs that will equip you with the skills and knowledge you need to succeed.
• Comprehensive Health and Life Benefits: Our comprehensive health and life benefits package (subject to location) ensures that you and your loved ones are protected and supported, both on and off the job.

How Will You Make an Impact?

As an Airport Agent - Ramp and Customer Service Representative, you'll play a vital role in ensuring the smooth operation of our airport operations. Your responsibilities will include:

• Guiding and Directing Aircraft: Safely and efficiently guide incoming and outgoing aircraft on the taxiway, ensuring they enter or leave their gate on-time and safely.
• Loading and Unloading Baggage: Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials, some of which can weigh up to 75 lbs.
• Operating Ground Equipment: Drive ground equipment such as tugs, belt loaders, and bag carts to help planes push in/out of gates, load baggage, and deliver baggage to the claim area or connecting flights.
• Collaborating with the Internal Team: Work closely with our internal team to ensure a safe and on-time departure, and provide exceptional customer service to our passengers.
• Providing a Positive Passenger Experience: Create a warm and welcoming start to a passenger's trip by being the first to greet them and providing a seamless check-in and ticketing experience.
• Using Reservation/Ticketing Software: Utilize reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees, and inform passengers about their trips and belongings.
• Resolving Passenger Issues: Listen to passengers and resolve their issues in a timely and friendly manner, in accordance with company policies and procedures.
• Working in the Baggage Service Office: May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

Who Are We Looking For?

We're seeking individuals who are passionate about the airline industry and possess the following qualifications:

• Minimum Age: 18 years old
• Education: High school diploma, GED, or international equivalent
• Driver's License: Possess a valid, unexpired, and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Availability: Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off
• Flexibility: Flexible to work additional hours with short notice when operationally necessary
• Physical Ability: Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
• Weather Conditions: Must be willing and able to work outside in variable weather conditions
• Communication Skills: Able to communicate in a clear, polite, and friendly manner
• Language Skills: Must be able to read, write, fluently speak, and understand the English language
• Authorization: Authorized to work in the United States without sponsorship

What We Offer

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Competitive Pay Rate: $11.80 per hour
• Opportunities for Career Growth: Comprehensive training and development programs to help you grow and develop your career
• Comprehensive Health and Life Benefits: Our comprehensive health and life benefits package (subject to location) ensures that you and your loved ones are protected and supported, both on and off the job
• Employee Flight Privileges: Enjoy incredible flight privileges within the American Airlines global network
• A Dynamic and Supportive Work Environment: Work with a team of passionate and dedicated individuals who are committed to providing outstanding service to our customers

How to Apply

If you're passionate about the airline industry and possess the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We're committed to creating a diverse and inclusive work environment that welcomes individuals from all backgrounds and perspectives.

Join the arenaflex Team

Don't miss out on this exciting opportunity to join the arenaflex team and start your career in the airline industry. Apply today and take the first step towards a rewarding and challenging career with a dynamic and supportive team. Apply for this job