Experienced Full Stack Customer Service / Insurance Agent – Life Insurance and Financial Protection Solutions

At arenaflex, we're revolutionizing the insurance industry by empowering our agents to succeed through training, mentorship, and access to top-tier resources. As a fast-growing, client-focused insurance agency, we're committed to providing flexible, remote opportunities nationwide. Our team is passionate about helping others, and we're looking for like-minded individuals to join our fully remote team as Customer Service / Insurance Agents.

Job Overview

We're seeking experienced Customer Service / Insurance Agents to build relationships with clients, present tailored life insurance solutions, and provide policy support. If you have strong communication skills, a passion for helping others, and the motivation to work independently, we want to hear from you! As a Customer Service / Insurance Agent at arenaflex, you'll have the opportunity to work with a supportive team culture built on integrity, transparency, and collaboration.

Responsibilities

• Conduct inbound and outbound calls to assess client needs and recommend insurance products

• Educate clients on policy options, underwriting, and benefits
• Assist with basic policy servicing, such as endorsements, claims support, and beneficiary changes
• Maintain accurate digital records using CRM tools
• Follow up with clients regularly to ensure satisfaction and retention
• Collaborate with teammates and participate in ongoing training sessions
• Meet or exceed individual and team performance goals

Key Performance Indicators (KPIs)

• Achieve a minimum of 50% conversion rate on sales calls

• Maintain a client satisfaction rating of 90% or higher
• Meet or exceed monthly sales targets
• Participate in regular training sessions and demonstrate a commitment to ongoing learning and development

Qualifications

• Must be 18+ and authorized to work in the U.S.

• Must pass a background check
• Active life insurance license preferred (or willing to obtain – we provide guidance!)
• Strong verbal and written communication skills
• Self-motivated and comfortable working in a remote, performance-driven environment
• Tech-savvy with basic proficiency in CRM tools, video conferencing, and digital communication

Preferred Experience

• Previous experience in sales, insurance, or customer service

• Familiarity with CRM systems and remote outreach tools
• Proven track record of success in a commission-based sales environment

Essential Skills and Competencies

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in CRM tools, video conferencing, and digital communication
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

• Ongoing training and mentorship to support your career growth and development

• Access to top-tier resources and industry-leading tools
• Opportunities for advancement and career progression
• Collaborative and supportive team culture
• Flexible work-from-home schedule with a focus on work-life balance

Work Environment and Company Culture

• arenaflex is a fully remote team, with a flexible schedule that supports work-life balance

• Our team culture is built on integrity, transparency, and collaboration
• We prioritize ongoing learning and development, with regular training sessions and mentorship opportunities
• We're committed to making a positive impact in our community, with a focus on social responsibility and giving back

Compensation, Perks, and Benefits

• Competitive commission structure with bonus opportunities

• Work-from-home flexibility with a schedule that supports work-life balance
• Access to TCPA-compliant leads through our internal marketing (available for purchase)
• Training, mentorship, and a clearly defined career path
• Supportive team culture built on integrity, transparency, and collaboration

How to Apply

If you're a motivated and results-driven individual with a passion for helping others, we want to hear from you! Apply now by submitting your resume and a cover letter outlining your experience and qualifications. You can also schedule a quick info session with our team to learn more about this opportunity.

Apply Now

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Join Our Team

At arenaflex, we're committed to building a team of talented and dedicated professionals who share our passion for helping others. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today! Apply for this job