Public Utilities Customer Service Investigator
The Public Utilities Commission of Ohio (PUCO) is dedicated to ensuring safe and reliable utility services for consumers. As a Public Utilities Customer Service Investigator, you will respond to customer inquiries, investigate complaints, and educate consumers on their rights and responsibilities regarding utility services.
Responsibilities
- Respond to incoming hotline calls and online chats from Ohio utility customers, providing accurate information, guidance, and relevant resources for approximately 4-hours each day
- Research, investigate, analyze data, statistics, and documentation related to customer service complaints for an additional 4-hours daily
- Conduct interviews with customers and utility representatives to gather details and clarify issues related to service concerns
- Determine areas of non-compliance and prepare written correspondence and reports documenting specific recommendations corrective actions
- Educate customers and utility company representatives on the PUCO interpretation of rules, regulations, and consumer rights
Skills
- 18 mos. trg. or 18 mos. exp. in customer service investigation; valid driver's license
- Or 2 yrs. trg. or 2 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license
- Or equivalent of the Minimum Class Qualifications for Employment noted above
- Inbound call center experience
- Utility experience
- Experience interpreting the Ohio Revised and/or Ohio Administrative Code
- Strong time management skills
Benefits
- Cost of living adjustments
- Longevity supplements after five years of public service
- Wellness incentives
Company Overview