[Remote] Administrative Agent

Note: The job is a remote job and is open to candidates in USA. New Era Technology is committed to creating a workplace where everyone feels valued and inspired to grow. The Administrative Agent role involves supporting client transactions in the group savings and retirement sector of an insurance company, focusing on processing customer requests and assisting with various administrative tasks.

Responsibilities

• Analyze and carry out various transactions necessary for the administration of the plan; (everything that is simple removal)
• Receive and process requests from our customers received by email
• Meet productivity standards according to the learning curve
• Navigate through our various tools and validate the feasibility of the transaction
• Assist and carry out special projects as requested by a direct supervisor or team leader
• Other duties as assigned

Skills

• High school diploma or equivalent
• Customer Service: 1 year (mandatory)
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team
• Flexible, reliable and trustworthy
• Time management skills to multitask and adhere to SLAs
• Fluency in French and English (spoken and written)
• Webex Contact Center Platform, preferred
• Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset

Benefits

• Computer equipment provided.
• No sales or solicitation.
• 37.5 hours per week, Monday to Friday.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.
• Two paid sick days (after 3 months of employment).
• Two weeks of vacation.
• RRSP program (available after 6 months of employment).
• Paid holidays.
• Group insurance (available after 3 months).

Company Overview

Company H1B Sponsorship