Customer Success Manager—Grant Subscriptions

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out.  The Work Lexipol’s Grant Team provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications.    We offer three unique grant solutions:  GrantFinder, our grant search tool  GrantWriter, a retained service program for applicants in need of support for multiple projects and programs on an annual basis  GrantManager, a complete end to end retained program for applicants throughout the entire grant lifecycle    The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders. This is done through working in these areas of focus: Retained Client Account Management (50%)

• Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs.
• Manage and fulfill one-time grant writing service contracts
• Coordinate setup and administration of GrantFinder subscriptions for retained clients.
• Support included grant writing and research services, ensuring accuracy and timely delivery.
• Review and interpret funding opportunity announcements to identify applicable grants for clients.
• Assist with consult calls for prospective departments, offering recommendations and guidance.
• Manage onboarding, offboarding, and ongoing support for Retainer Services clients.
• Provide research and documentation support to ensure contract deliverables are met.

Subscription Account Management (40%)

• Oversee the onboarding and offboarding process for GrantFinder subscribers.
• Manage client communication, setup, and configuration of grant alerts and calendars.
• Troubleshoot technical and account-related issues promptly to ensure seamless client experience.
• Maintain accurate account records and service notes in CRM systems.
• Provide proactive outreach and training to drive product engagement and satisfaction.

Administrative and Team Support (10%)

• Submit weekly progress reports summarizing activities, renewals, and client outcomes.
• Attend weekly team meetings, client status calls, and check-ins with leadership.
• Collaborate with the Grants team to improve process efficiency and cross-functional workflows.

• Contribute ideas and feedback to enhance the subscription client experience and service quality.

Requirements: To be considered for this role, you will have this experience:

• 1–3 years of professional experience in a local government, nonprofit, or related administrative environment.
• Proven ability to manage multiple client accounts with attention to detail and timely delivery.
• Strong written and verbal communication skills, with a customer service orientation.
• Demonstrated organizational and administrative skills, including accurate recordkeeping.
• Comfort using technology tools and CRM databases for tracking and reporting.
• Proactive problem-solving ability and a commitment to quality and accountability.

Preferred Experience:

• Experience working with grants or funding programs in a local government or nonprofit context.
• Familiarity with public sector administration or grant compliance best practices.
• Experience with subscription-based customer success or account management.
• Prior experience using CRM systems and grant management software.

Target Outcomes/Target Results

• Achieve 80% or higher renewal rate for subscription products.
• Complete 90% of grant services within 12 months of contract start.
• Maintain a rollover rate of 10% or less across assigned accounts.
• Ensure all onboarding/offboarding processes are completed within defined SLAs.
• Deliver timely and accurate reports on client activity, renewals, and service fulfillment.

Employee Value Proposition

• Quarterly commission opportunities
• Play a vital role in helping municipalities secure funding for critical projects that improve communities.
• Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact.
• Gain exposure to both public sector operations and funding strategy, learning from industry experts.
• Work in a company that values innovation, teamwork, and continuous improvement.
• Benefit from leadership support and mentorship opportunities that encourage skill development.

The Environment

• Reports to a manager with extensive experience in grants and long tenure at Lexipol.
• Collaborative, high-performing team that values purpose-driven work and shared success.
• Engaging environment with teammates passionate about helping agencies secure funding.
• Regular interaction with marketing, sales, and operations teams supporting public safety initiatives.
• Hybrid or remote work flexibility with regular team check-ins and virtual collaboration.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $75,000 plus an annual performance-based bonus. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-KD1   Apply To This Job