Bilingual Customer Service Representative - International Ground Services | Freshers Welcome - $25/Hour

Join arenaflex: Your Gateway to a Rewarding Career in Global Logistics

Are you ready to launch your career in one of the world's most dynamic industries? arenaflex is thrilled to invite talented and motivated individuals to join our team as Bilingual Customer Service Representatives for Ground Services. This is an exceptional opportunity for freshers who are looking to build a solid foundation in customer support within the international logistics and shipping sector. With a competitive hourly rate of $25 and comprehensive training, arenaflex is committed to helping you grow both personally and professionally.

At arenaflex, we understand that exceptional customer service is the backbone of any successful logistics operation. Our team members are the frontline ambassadors who ensure that every client receives timely, accurate, and professional assistance. As a Bilingual Customer Service Representative, you will play a pivotal role in maintaining our reputation for excellence while handling inbound inquiries related to customs clearance, duties, taxes, and financing matters.

What You'll Do: Key Responsibilities

As a vital member of our Ground Services team, you will be responsible for addressing all inbound client requests from FTNC and various arenaflex OPCOs concerning customs clearance inquiries. Your role requires you to provide comprehensive information about duties, taxes, and financing charges in strict accordance with US Border Administration Office (CBSA) guidelines. This position offers an excellent opportunity to develop expertise in international trade regulations and customs procedures.

Client Communication & Inquiry Resolution

• Answer incoming calls from both Canadian and U.S. clients regarding their FTNC-FXG clearance receipts and route them to the appropriate FTNC department or arenaflex OPCO for resolution
• Investigate questions regarding FTNC clearances for FXG imports into Canada and provide clients with effective solutions
• Handle inquiries from other OPCOs and ensure seamless communication across all departments
• Support arenaflex Express Customer Care Agents with questions related to FXG shipments in customs clearance delays or FTNC clearance receipts that clients have received via mail

Payment Processing

• Process MasterCard payments from clients for their FTNC-FXG clearance inquiries, ensuring all payments are authorized and not declined
• Accurately log payments against receipts in the FTNC accounting system
• Liaise directly with clients in the event of payment processing issues such as incorrect credit card numbers, wrong expiry dates, or declined payments
• Investigate and address any issues related to credit payments received, liaising with FTNC Accounts Receivable Department to resolve problems
• Assist the billing department in preparing credit notes for FTNC inquiries requiring problem resolution

Administrative Support

• Sort and distribute Low Value Shipment (LVS) documents for mailing purposes
• Prepare FTNC invoices to send to clients as required
• Perform other duties as assigned by the Manager

What We're Looking For: Qualifications & Skills

Essential Requirements

• Education: High School Certificate required; Bachelor's Degree preferred
• Language Skills: Excellent verbal and written communication skills in both French and English
• Technical Proficiency: Working knowledge of MS Office, Outlook, and basic office equipment (fax machine, scanners, printers)
• System Experience: Familiarity with IBM AS 400 mainframe application system is a plus

Key Competencies

• Exceptional Customer Service: Ability to engage with a diverse range of clients and representatives professionally and empathetically
• Strong Communication: Clear, concise, and professional written and verbal communication skills
• Problem-Solving: Ability to investigate issues thoroughly and provide effective solutions
• Attention to Detail: Accurate data entry and payment processing capabilities
• Time Management: Ability to handle multiple tasks efficiently in a fast-paced environment
• Team Player: Willingness to collaborate with cross-functional teams and support colleagues

Preferred Attributes

• Previous customer service experience (not mandatory for freshers)
• Understanding of international shipping and logistics operations
• Basic knowledge of customs regulations and procedures
• Experience in financial or billing departments
• Ability to work independently with minimal supervision

Why arenaflex? Our Culture & Benefits

At arenaflex, we believe that our greatest asset is our people. We are committed to creating an inclusive, supportive, and growth-oriented work environment where every team member can thrive. Here's what you can expect when you join our team:

Competitive Compensation

• Hourly rate of $25 per hour
• Overtime opportunities for additional earnings
• Performance-based incentives

Career Development

• Comprehensive training program for freshers
• Ongoing professional development opportunities
• Clear career progression paths within the organization
• Exposure to various aspects of international logistics and shipping

Work-Life Balance

• Full-time position with 8-hour shifts
• Monday to Friday work schedule
• Located in Virginia, USA

Employee Support

• Access to employee assistance programs
• Training and development resources
• Supportive team environment
• Modern office facilities and technology

About arenaflex: Industry Leadership

arenaflex is a leading player in the global logistics and transportation industry, committed to connecting people and possibilities around the world. Our Ground Services division handles critical aspects of international shipping, ensuring that packages and freight move smoothly across borders while complying with all relevant customs and regulatory requirements.

As a member of our team, you'll be part of an organization that values innovation, integrity, and excellence. We take pride in our ability to deliver exceptional service to clients while maintaining the highest standards of professionalism and compliance. Our commitment to diversity and inclusion means we welcome individuals from all backgrounds who are passionate about customer service and eager to learn.

Ready to Begin Your Journey?

If you're a motivated individual with strong communication skills in both French and English, and you're looking for an entry point into the exciting world of international logistics, this is the perfect opportunity for you. arenaflex is invested in your success and will provide you with the training and support you need to excel in your role.

Don't miss this chance to join a company that values its employees and is committed to helping you build a rewarding career. Apply now and take the first step toward a bright future with arenaflex!

Position Details

• Employment Type: Full-Time
• Work Hours: 8 Hours per day
• Salary: $25/Hour
• Location: Virginia, USA
• Job Category: Customer Service - Ground Services

We look forward to welcoming you to the arenaflex team!